Product Support Specialist II CV

Description

The Product Support Specialist role will focus on the CV-ALIR and CV-Exchange products, developed by the ISO/Verisk Insurance Underwriting group and based in College Station, TX.

CV-Exchange® is a service designed to inform loss payees and mortgagees about policy details and modifications pertaining to their collateral. By facilitating efficient notification processes, this service enables insurance carriers to streamline distribution of various notices to loss payees and additional interest parties.

CV-ALIR fulfills insurers’ statutory requirements for reporting automobile coverage to state Departments of Motor Vehicles (DMVs).

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information and support regarding CV-ALIR and CV-Exchange products and services.
• Troubleshoot and resolve customer issues, with escalation of complex cases as needed.
• Maintain comprehensive records of customer interactions and transactions.
• Facilitate communication among customers, external entities, development teams, and other colleagues when necessary.
• Perform a range of data entry and related tasks requiring sound decision-making based on research.
• Monitor daily processes and proactively address any issues that may arise.
• Coordinate account setup between external entities and the account setup team.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of three years’ experience in business-to-business customer support, demonstrating strong customer focus and attention to detail.
• Excellent problem-solving skills and keen attention to detail.
• Proficiency in MS Office applications, particularly Excel.
• Ability to work both independently and collaboratively within a team.
• General understanding of P&C insurance is helpful.