Customer Success Associate - Senior Associate

We’re seeking a dynamic and detail-oriented Communication Associate to join our Banking & Sales Enablement team. In this role, you’ll be responsible for helping translate the technology and product changes that are made to banking and sales teams’ tools—ensuring that end users are informed and empowered to adapt to change and drive business results. You’ll be responsible for developing go-to-market and update communication plans, coordinating across multiple product and business teams, and engaging with stakeholders to achieve success. Projects include new feature releases, existing platform enhancements, support issues and ad hoc outage communications as needed to support Global Banking and Payments’ end user groups and business support teams.

As a Customer Success Associate in the Banking & Sales Enablement team, you will be responsible for translating technology and product changes into clear, actionable communications for banking and sales teams. You will develop go-to-market and update communication plans, coordinate across multiple product and business teams, and engage stakeholders to ensure end users are informed, empowered, and able to drive business results. Projects include new feature releases, platform enhancements, support issues, and ad hoc outage communications to support Global Banking and Payments’ end user groups and business support teams.

Key Responsibilities

• Coordinate projects across multiple teams to keep key stakeholders informed of updates and assist with rolling out new or updated tools and systems to users
• Develop and deliver communication material to support change management, learning curriculum and general product updates and announcements through a variety of channels
• Develop and execute on communication plans related to feature releases, platform enhancements and support issues identified by end users and business stakeholders
• Obtain understanding of system and platform functionality

• Participate in ongoing engagement forums—including presenting to stakeholders and end-users—to understand adoption success, gather user feedback, and optimize communication materials based on this feedback

Required Qualifications

• Minimum 3-5 years of experience in internal communications and project management
• Experience in Sales Enablement, change management or technology communications and related tools (E.g., Customer Relationship Management (CRM) or Deal Management systems)
• Strong understanding of Agile delivery and working with product owners
• Highly-motivated, detail-oriented, self-starter with the ability to work independently under tight timelines is essential
• High technical aptitude with a desire to help others learn
• Able to work on a global scale with the ability to tailor messaging as needed 
• Outstanding communication and interpersonal relationship skills 
• Team player with the ability to help drive our “One Team, One Voice” approach
• Proficient in Microsoft Office: Word, Excel, PowerPoint, and Teams

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.