Experience Design Associate

As an Associate Product Designer in Digital Markets, you'll enhance user experiences across our products, delivering value to both the business and customers. In our fast-paced environment, you'll work with senior design leads to create user-centred solutions for complex challenges. Your expertise in experience strategy and inclusive design will be key as you collaborate with product and technology teams on impactful projects. You'll focus on inclusivity and user needs to drive the next generation of our digital tools, achieving business outcomes and enriching the customer experience.

We are part of an exciting and growing global organization where you will enjoy frequent communication with project stakeholders and be an active player in a flourishing in-house design community. By applying to this posting, you will be considered for multiple roles.

About the role

• Design and deliver engaging, user-centred experiences for B2B applications used by our institutional banking clients
• Help grow and foster a high-performance design team by overseeing the implementation of standards across product suites and championing Design
• Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the overall user experience of our offerings
• Actively participate in design strategy, product definition, and roadmap planning in a multidisciplinary environment with product, design, and technology partners
• Analyze market trends, gather feedback from user research, and leverage data insights to inform design decisions and optimize user experiences across various platforms and channels
• Work closely with stakeholders, product, and technology teams to present your work and ensure requirements are clearly communicated, agreed, and implemented as specified

About you

• Passionate about design and able to articulate the value of the design process in developing products and services
• Highly proficient with design tools such as Figma and comfortable designing at different levels of fidelity
• Experienced in delivering design solutions in complex business domains, collaborating effectively with product, development, business, and technology teams
• Constantly pushing your limits, seeking opportunities to improve, and comfortable receiving feedback and critique, building on the ideas of others
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Preferred qualifications, capabilities, and skills

• Experience designing for complex domains or environments, such as financial services, consulting, enterprise software, or other regulated industries, with a proven ability to navigate ambiguity and deliver solutions in fast-paced, matrixed organizations
• Familiarity with Agile methodologies and experience working within cross-functional teams to deliver iterative design solutions aligned to strategic business objectives
• Strong business acumen and ability to adapt design approaches for diverse user groups and global teams

What we offer

• Opportunity to contribute within a well-established in-house design community focused on professional growth
• Work as part of a highly skilled design team addressing complex business challenges and delivering client-centric solutions
• Collaborate with experienced senior design professionals in investment banking at a leading global financial institution
• Be part of a work environment that values collaboration and team engagement, with regular opportunities for networking and knowledge sharing
• Access to a comprehensive benefits package, including competitive financial rewards, parental leave, health and wellness programs, and lifestyle benefits

About Digital Markets

The Digital Markets team are at the forefront of innovation, developing new capabilities and tools to future-proof our Markets business and enhance the services we offer. We provide a comprehensive suite of financial services and tools tailored for institutional clients, encompassing investment banking, asset management, and treasury services.

Our cutting-edge platforms and applications grant seamless access to research, analytics, trading, and execution services across a diverse range of asset classes, including equities, fixed income, commodities, and foreign exchange.

Designed with our clients in mind, our solutions empower informed investment decisions by delivering comprehensive market data, insights, and analysis. Additionally, our products streamline trade execution and risk management, making them indispensable resources for institutional investors, corporations, and other financial market participants. 

Find out more at https://www.jpmm.com

We Value Diversity

We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development.  If you’re looking to build your career as part of a global Digital Markets Experience Design team tackling big challenges that impact people and companies all around the world, we want to meet you. Apply today and put your passion for experience design to work with us.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.