TechOps Engineer

TechOps Engineer - must be in a commutable distance of either London, Birmingham, Manchester, Leeds or Edinburgh. The role is mostly remote, with occasional trips to the office for team days.

Who We Are:

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity. 

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

The Tech Principal will use their expert tech knowledge to influence the direction of projects, whilst coaching a team through engineering best practices to build and deliver remarkable products. They will champion software quality and technical vision for AND and our clients, work on large-scale projects and support the team to grow in their roles.

What you’ll bring to the table:

The Role:

We are looking for a seasoned TechOps Engineer with at least 4 years of experience to join our team.

In this role, you'll own our cloud-first environment, empowering our global workforce on Macs and Chromebooks to be secure, compliant, and highly productive. You will drive key technical projects, build automations to make everyone's life easier, and play a vital role in ensuring we are always prepared for audits and certifications like ISO:27001.

Key Responsibilities:

• Platform Management: Act as an administrator for Google Workspace and Microsoft 365, managing complex migrations, advanced licensing and cross-platform integrations.
• Identity & Access: Okta lifecycle management (provisioning/deprovisioning), MFA enforcement, and SSO integrations for all enterprise applications.
• Endpoint Engineering: Manage a diverse fleet using MDM solutions (e.g., Jamf, Kandji, or Google Endpoint) ensuring and maintaining zero-touch deployment.
• Security & Compliance: Maintain and monitor Anti-Malware/EDR tooling. Ensure all technical controls align with ISO:27001 standards and assist in annual audit preparations.
• Collaboration Tooling: Advanced proficiency administrating Slack, including app integrations, workflow builder, and enterprise grid management.
• ITIL Process Leadership: Champion ITIL best practices for Incident, Request, Problem and Change Management to ensure high service availability and minimal downtime.
• Patch Management: Monitor new and emerging vulnerabilities to tech stack, testing and implementing patches inline with policy.

Required Experience & Skills:

• Experience: 4+ years in a TechOps, Systems Admin, or IT Engineering role in a high-growth environment.
• OS Expertise: Deep technical knowledge of Apple macOS and ChromeOS (hardware and software lifecycle).
• The "Core Four": Proven track record of administering Okta, Slack, Google Workspace, and Microsoft 365.
• Security Mindset: Hands-on experience with Mobile Device Management (MDM) and Anti-Malware/EDR (e.g., CrowdStrike, SentinelOne).
• Compliance Knowledge: Practical understanding of ISO:27001 controls and how they translate to technical configurations.
• Service Standards: Strong understanding of the ITIL framework (Certification is a plus).

Desirable skills:

• Scripting skills (Bash, Python, or Apps Script) to automate repetitive tasks.
• Experience with BetterCloud or other SaaS Management Platforms (SMP).
• Experience managing Zoom Rooms or modern AV hardware.
• Experience using Jira/Confluence/Atlassian
• Experience with AI tooling. Gemini, Claude etc
• Understanding of Cloud Infrastructure Services such as AWS, GCP, Azure

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self. 
• A safe environment for you to be yourself and challenge yourself.

Benefits

• 25 days holiday allowance + bank holidays
• Flexible bank holidays
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan 
• Private medical insurance 
• 6% employer pension contribution, when you contribute 2%
• PLUS many more

For a full list of benefits - click here

Equal Opportunities Statement

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.