Digital Transformation People Change Lead

Description

Our Digital Future is one of six strategic beacons at Heathrow, driving an airport-wide digital transformation across all areas of the airport, from customer experience and operations to sustainability and corporate services. Our vision is that by the end of 2031, we will be a digitally integrated airport with trusted and actionable data, delivering a Heathrow that is resilient, efficient, growing and enjoyable for all. Our Digital Transformation programme delivers our Digital Transformation strategy, working together with our Data and Tech functions to deliver our Digital Future.
 

The Digital Transformation People Change Lead will be part of the Heathrow People team but will be seconded to and play a pivotal role within the Heathrow Digital Transformation team. This position is responsible for shaping, driving, and embedding organisation-wide and culture change to realise Heathrow’s Digital Transformation strategy. The role requires leading people-focused change across the business, ensuring successful adoption of new ways of working, and fostering a culture of continuous improvement and innovation.
 

Responsibilities

• Establishing and embedding effective governance, processes, and funding mechanisms for the digital transformation programme in collaboration with leadership.
• Coaching and guiding business function teams to drive organisational change adoption, capability development, and resolving issues impeding transformation progress.
• Partnering with People teams and business units to align strategic workforce planning with future digital skill requirements and transformation objectives.
• Designing, implementing, and refining people change frameworks, including conducting change impact assessments and monitoring progress using clear metrics and reporting.
• Facilitating workshops and fostering engagement with stakeholders, ensuring alignment, clarity in decision-making, and championing broad-based cultural change.
• Maintaining strong connections with the Strategic Change Group to unblock organisational challenges and raise awareness of transformation initiatives across the airport.
   

Qualifications

• Proven experience in organisational development and people change within complex environments.
• Strong track record of leading and embedding organisation-wide and culture change initiatives.
• Advanced facilitation skills, with experience designing and running impactful workshops for diverse audiences.
• Demonstrated ability to coach and influence leaders and teams at all organisational levels.
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong problem-solving abilities and a pragmatic approach to overcoming challenges.