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hackajob is partnering with Third Bridge Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Third Bridge is a market-leading investment research firm. We provide private equity firms, hedge funds and strategy consultants with the information that they need to understand the value of their investment opportunities.
We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,500+ employees located across eleven offices.
Our vision for delivering deep insight and unbiased market intelligence has evolved into a business with a range of complementary services, eleven offices across three continents and a global client base.
Whether it is facilitating a private conversation with an industry veteran, moderating a dialogue between experts and investors, or extracting insights from within the supply chain of a poorly documented industry, we are on our clients side, helping them to make informed investment decisions.
Position Overview
You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.
Responsibilities
In this role you will act as a mediator between Third Bridge and external experts through:
Managing specialist relationships to effectively provide their services to clients
Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
Ensure data is up to date and accurate
Ensure positive experience for our internal/external stakeholders
Answer and respond to queries through various forms of communication (e.g., phone and email)
Listen and respond to internal/external stakeholder needs, feedback and concerns
Ensure smooth handover between internal departments and teams where needed
Work in a collaborative environment to meet and exceed assigned goals
A successful candidate will have:
1+ years relevant administrative and/or customer service experience
Excellent interpersonal, written and verbal (over the phone) communication skills
Ability to handle stringent deadlines/multi-tasking
Ability to cultivate and manage strong relationships with senior executives
Adept at conflict management and resolution
Flexibility in time management, particularly when working across international time zones and working hours
Motivated self-starter, organized, detailed-oriented and ability to work independently
How will you be rewarded?
The successful candidate must, by the start of the employment, have permission to work in the country they are applying
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.
hackajob is partnering with Third Bridge Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.