Data & Analytics Product | Chief of Staff

Are you passionate about shaping high-performing teams, driving operational excellence and influencing strategic outcomes? We’re seeking a dynamic Chief of Staff for our Data & Analytics Product team to orchestrate culture, controls, finance, and delivery across our fast-paced organization

As a Chief of Staff within the Data & Analytics Product team you will be supporting the Head of Product for D&A. In this role, you’ll have the opportunity to work on and lead high-priority cross-team projects, interact with senior leaders and influence team dynamics.

The Data & Analytics Product team is responsible for providing the core technical capabilities and strategies for data producers, consumers, and governors to leverage data.

Job responsibilities 

• Shape team norms and rituals that reinforce inclusion, growth mindset, high performance, and accountability; coordinate recognition, learning, and engagement programs; support onboarding and talent rhythms

• Promote a strong control environment with Risk & Controls partners; proactively manage issues, audits, and remediation; maintain governance calendars, roles and responsibilities, and documentation.

• Run the operating cadence (including quarterly planning offsites); track commitments and dependencies, clear blockers, and drive execution disciple across the portfolio

• Serve as primary point of contact to Finance, HR, Controls, and Product partners; coordinate inputs, manage expectations, and drive transparent communications

• Build executive-ready materials (scorecards, updates, town halls) that translate into concise insights and recommended actions.

• Maintain program/initiatives inventory; facilitate steering sessions, ensure decisions, owners, and next steps are documented and tracked to closure

• Collaborate with product and tech leaders to align KPIs/OKRs and reporting standards that link team outputs to business outcomes and customer impact.

• Champion adoption of agentic and GenAI-assisted ways of working with appropriate governance, change management, and alignment to firm policies

• Build strong, trust-based relationships with senior stakeholders; anticipate needs, surface trade-offs, and enable timely, informed decision-making.

Required qualifications, capabilities, and skills 

• 3+ years of relevant experience and BS/BA in an analytical or Finance field.
• Strategic thinking and problem-solving abilities, with proven ability to work with ambiguity and laser focused on delivering results
• Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights
• Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
• Ability to adapt to changing circumstances and work effectively in a dynamic environment

• Advanced MS Excel and PowerPoint skills

Preferred qualifications, capabilities, and skills

• Proven ability to lead and influence across complex, matrix organizations, fostering collaboration and building confidence with peers
• Proven experience as a Chief of Staff or business manager
• Proficiency in Jira, Jira Align, Confluence with familiarity in Alteryx, Python, SQL, Tableau
• Excellent verbal and written communication skills, with the ability to communicate effectively with stakeholders at all levels 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.