Head of Analytics-Chase Offers-Executive Director

Join a high-impact team shaping how customers experience our Lifestyle Products through data, analytics, and AI. You will translate strategy into action, build industry-leading data assets, and deliver measurable business outcomes. Partner across product, design, technology, and modeling to turn insight into impact. Champion data quality, governance, and controls as you elevate our analytics maturity. Lead and develop a diverse team while promoting an inclusive, collaborative culture. 

As the Head of Analytics on the Chase Offers Team, you translate our strategic priorities into a clear data and analytics vision that delivers growth and better customer experiences. You partner with product owners and functional leaders to apply machine learning and AI, automate analytics, and tell a unified story across teams. You build industry-leading data assets, ensure our digital experiences capture the right signals, and continuously improve self-service for product, design, and technology. You lead with influence, communicate complex ideas simply, and drive measurable business impact while upholding strong governance and controls. 

Job responsibilities 

• Translate strategic priorities into a data and analytics roadmap and outcomes.  
• Organize and align analytics support for each functional leader and product owner. 
• Apply machine learning and AI to grow the business, solve problems, and improve customer experiences.  
• Automate repeatable analyses and elevate data visualization for decision-making. 
• Conduct deep-dive analyses and partner with Modeling Center of Excellence on predictive models. 
• Build industry-leading data assets and ensure digital experiences capture essential behavioral signals. 
• Integrate behavioral, transactional, and customer feedback data to enhance digital journeys and funnel conversion. 
• Prioritize analytics roadmaps with stakeholders and flex team capacity across priorities. 
• Influence senior stakeholders, communicate insights clearly, and drive adoption and action.
• Lead, coach, and develop a diverse analytics team; engage external communities to attract talent. 
• Own data risks and controls, ensuring data quality, appropriate use, and support of firmwide governance initiatives.

Required qualifications, capabilities, and skills

• 6 years of experience as a data or analytics executive or in a closely related field.
• Experience in financial services, retail, digital, or consulting. 
• Demonstrated ability to drive revenue and measurable business outcomes.
• Proven leadership managing large, diverse teams with a strong coaching and development focus. 
• Strong influencing and communication skills with senior executives; ability to simplify complex ideas. 
• Process- and controls-oriented leadership with robust governance and controls understanding. 
• Strong understanding of business controls and data risk, including data quality and appropriate use. 
• Ability to manage multiple senior stakeholders with competing priorities and drive consensus. 
• Track record of partnering across product, design, technology, and analytics teams to deliver impact.  

Preferred qualifications, capabilities, and skills 

• Experience with a Fortune 500, customer-centric brand. 
• Strong grasp of new technologies, competitive landscapes, and the regulatory environment. 
• Experience leading model development partnerships for marketing and sales, pricing, and capacity planning use cases. 
• Experience improving self-service analytics capabilities for product, design, and technology teams. 
• Experience identifying and resolving funnel friction to improve conversion in digital channels.
• External engagement with the data science community to build employer brand and attract talent. 
• Familiarity with cloud migrations and model governance initiatives.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.