Client Service Manager - Analyst

JOB DESCRIPTION

At J.P. Morgan (JPM), we are committed to delivering exceptional client service. As a Client Service Manager – Analyst in Securities Services, you will help support our team to ensure client satisfaction with products and services. You will support the senior team with global initiatives.

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and help support senior team members. You will work on client impacting initiatives that help drive client satisfaction with JPM.

Job responsibilities:

• Support senior team members to help drive client delivery.
• Address client and internal inquiries and escalate accordingly.
• Update CRM tools and client profiles.
• Prepare templates and materials for client presentations.
• Support efforts on accurate billing and timely payments.
• Ensure compliance with company policies and procedures.

Required qualifications, capabilities, and skills:

• Bachelor’s degree.
• At least two years of experience working at a financial services organization focused on servicing institutional clients.
• Team player and desire to work in a collaborative environment.
• Ability to work in a fast-paced environment with strong work ethic.
• Strong attention to details, communication skills, and presentation skills.
• Comfort communicating to senior members of the team.
• Effective problem solving and effective escalation skills.

Preferred qualifications, capabilities, and skills:

• Works well in evolving environment.
• Drive for continuous improvement.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.