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Application Support Engineer

Remote
Application Support Engineer
Actively hiring

Application Support Engineer

Made Tech
Remote
Application Support Engineer
Made Tech
Actively hiring

hackajob is partnering with Made Tech to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 
About the role
As an application support engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics.

Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings.  You will maintain application management procedures and documentation and manage application enhancements through to live operation.

Key responsibilities

  • Taking part in proactive knowledge transfer activities with incumbent suppliers
  • Code review and quality analysis including the review of complete services, including the implementation of code scanning tooling
  • Reviewing and improving technical documentation such as architecture overviews, deployment process definition and incident resolution runbooks 
  • Ensuring that all requests for support are dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time
  • Participating in incident investigation/root cause analysis and delivering technical solutions targeting the root cause within agreed SLAs 
  • Implementing application enhancements to improve business performance, applying a holistic product lens to services 
  • Providing out of hours support where necessary - shifts managed via on-call rota
  • Automating and improving the monitoring of application performance including the setting up of cloud and application level monitoring tooling
  • Updating documentation such as knowledge base articles, playbooks and service definitions
  • Applying test-driven development, ensuring appropriate test coverage and evidencing the outcomes of testing
  • Design, build and maintain CI/CD pipelines including automated testing supporting multiple environments
  • Being an active member of Made Tech’s communities of practice, sharing knowledge and learning from others.

Skills, knowledge and expertise

At this point, we hope you’re excited by the opportunity but don’t worry - we don’t expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these competencies as part of your progression in the team.
  • You’ll have experience of common IT Service Management(ITSM) tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk
  • You’ll have experience of working with agile methodologies and agile ways of working
  • You’ll have experience of incident management
  • You’ll have experience of cloud technologies such as AWS, Azure or GCP
  • You’ll be experienced with at least one programming language and be able to demonstrate knowledge of SOLID principles, Object-Oriented programming and TDD
  • Your have experience with IaC (Infrastructure as Code) with Terraform. 
  • You have experience with Automated testing. 
  • You have worked with and written CI/CD pipelines 

hackajob is partnering with Made Tech to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.

 

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