Collections Strategy Support - Business Analysis - Associate

Embark on a rewarding and challenging career as a Business Analysis Associate in Consumer and Community Banking (CCB) Collections, Recovery and Auto Operations and help shape the future of procedures, operations oversight, machine and AI-driven operational excellence.
As a Business Analysis Associate within Collections, Recovery and Auto Operations, you will forecast and prioritize initiatives, drive disciplined project management, and analyze customer and employee experiences post-implementation. You will collaborate across teams to deliver solutions that enhance the customer journey and support business-wide strategies.

Job Responsibilities

• Management of team responsibilities, forecast and prioritization of Collections initiatives, implementing plans to achieve objectives.
• Lead procedure, change management and oversight responsibilities across the business
• Drive disciplined project management and holistic approaches for business results.
• Participate in Collections and global project teams to assess impacts.

• Analyze customer and employee experiences after strategic initiatives.

• Support business-wide initiatives across multiple Collections processes.
• Lead stakeholders to define requirements and timelines for projects.
• Liaise between cross-functional teams to streamline processes.
• Communicate business objectives to internal clients and gain feedback.
• Facilitate training, walkthroughs, and meetings with internal clients.
• Participate in internal and external audits, exams, and risk control initiatives.

Required Qualifications, Capabilities, and Skills

• Bachelor’s Degree. 
• Minimum of five years collections experience.
• High School Diploma or equivalent required.
• Fluency in Windows Operating Systems and Microsoft Office tools (Word, Outlook, PowerPoint, Excel, Access, Visio).
• Strong organizational skills and ability to multi-task.
• Willingness to work in an analytical and decision-making environment.
   

Preferred Qualifications, Capabilities, and Skills

• Experience in pre and post charge off collections.
• Ability to utilize Collections business systems for audit information.
• Control management, process management, and risk mitigation experience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.