User Research, Senior Associate

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in CIB Markets, you will play a pivotal role in shaping user experiences across our products and services. You’ll leverage strong qualitative and quantitative research skills to identify customer needs, translate ambiguous product questions into clear research plans, and deliver actionable insights that influence product and design decisions. Your work will directly impact the design, architecture, and functionality of our offerings through close partnership with Product, Design, Data Science/Analytics, and other cross-functional teams.

Job Responsibilities

• Translate product questions into clear research questions and study plans
• Conduct and execute qualitative and quantitative research using methods such as interviews, ethnography, and surveys
• Independently lead evaluative research initiatives end-to-end: problem framing, data collection, synthesis, and recommendations
• Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform product and design decisions that improve the user experience
• Communicate research results effectively so insights land with diverse audiences across levels of seniority
• Collaborate with cross-functional teams to integrate user insights into product development and iterative delivery processes
• Stay current with industry trends and incorporate relevant learnings into team insights

Required Qualifications, Capabilities, and Skills

• 3+ years of experience (or equivalent expertise) in generative and evaluative user experience research
• Demonstrated proficiency in both qualitative and quantitative research methods, including interview and survey design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices
• Demonstrable understanding of product development and how User Research fits into iterative delivery
• Desire and ability to influence product strategy (not just feature delivery) through insight-driven recommendations
• Experience partnering with Data Science and/or Analytics teams
• Comfort conducting research with professional/expert users across domains
• Ability to balance speed and rigor, selecting methods appropriate to the decision and timeline

Preferred Qualifications, Capabilities, and Skills

• Literacy and interest in capital markets
• Experience driving research adoption and measurable organizational impact (not only delivering studies)
• Demonstrated ability to improve and scale research efficiency through thoughtful adoption of new tools and methods

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.