Senior Associate Consumer Branded Card Products - Partnership Benefits

Step into the world of innovation with Chase Branded Card Product, where your expertise will shape the future of credit card benefits for millions. Join us in delivering unparalleled experiences to our cardholders, enhancing their journeys in travel, entertainment, dining, and retail.

Job Summary:

As a Senior Associate, Product Analyst in the Chase Branded Card Product team, you will immerse yourself in understanding our diverse product offerings and technology platforms. You will work closely with us to develop a product roadmap that enhances our card member partnerships and integrations across entertainment, travel and lifestyle benefits, as well as Cardmember Partnerships. Your role is crucial in ensuring our Affluent cardmembers enjoy exceptional experiences, making a tangible impact on their satisfaction and loyalty. Collaborate with cross-functional teams to drive innovation and excellence in our product offerings.

Job Responsibilities:

• Understand customer problems, convert them into problem statements and provide out of the box solutions through design thinking.
• Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
• Contribute to the end-to-end ownership of features from ideation through implementation and through maintenance and support.
• Write epics, initiatives, user stories, acceptance criteria, and participate in all agile events of the product group. 
• Support effective product road mapping and sprint planning. Develop strong relationship with business, marketing, and technology stakeholders in support of effective decision making and go to market planning. 
• Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization.
• Develop, verify, and validate end-to-end testing lifecycle support and outcomes. 

Required Qualifications, Capabilities, and Skills:

• Minimum 3 years product management / technical business analyst experience – including defining user experience needs, writing epics, stories, and acceptance criteria.
• Minimum of 2 years of direct experience working in an agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. 
• Passion for online and mobile technology, and knowledge of industry trends and influential companies.
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders.
• Highly organized and self-motivated to help design customer-obsessed products, execute a product release plan, and flexibly adapt to internal & market forces.
• Able to achieve goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.
• Ability to influence and partner / collaborate to drive cross-functional teams.
• Bachelor’s Degree 

Preferred qualifications, capabilities, and skills: 

• Manage, prioritize and deliver multiple tasks simultaneously.
• Experience in user centric designs to drive the right customer journey outcomes.
• Promote a strong controls environment by adhering to risk/control procedure and process expectations while delivering for the customer.  
• 2+ years’ Experience working in Jira and Confluence.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans