Senior Product Associate

JOB DESCRIPTION

The Connected Commerce Banking Payments organization is a motivated, forward-thinking team focused on delivering innovative payment services across key platforms. We aim to transform customer experiences, simplify business processes, and drive product excellence.

As a  Senior Product Associate in Payment Experiences and Services (PxS), you will support product delivery and innovation for Banking Payments, helping to rebuild legacy systems into modular, highly available services.

We are seeking a highly organized, self-motivated individual with strong communication and problem-solving skills, and a keen focus on execution. This role requires effective collaboration across multiple teams and stakeholders to ensure successful outcomes.

Job Responsibilities

• Collaborate with product, analytics, business, and engineering partners to support product and design strategies
• Help define, prioritize, and clarify user stories with Product Managers, engineering leads, and leadership
• Assist in maintaining a healthy backlog and providing visibility across teams
• Support Release Planning, Sprint Planning, Sprint Reviews, and Retrospectives
• Participate in pre-release reviews, regression testing, and quality assurance to certify releases as production-ready
• Work with Product leads, developers, operations, and production management teams to research and resolve issues impacting customer experience

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product, financial services, technology, project management, or related fields
• Experience working with stakeholders and technology teams within a financial domain
• Understanding of development processes and microservices (e.g., APIs)
• Experience acting as an interface between business and technical teams
• Familiarity with agile project management tools (JIRA, Confluence, etc.)
• Strong problem-solving and continuous improvement mindset
• Effective verbal and written communication skills

Preferred Qualifications, Capabilities, and Skills

• Background in financial services, retail banking, or payments is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.