Client Service Manager III

Join our team and make a significant impact on our client service teams at JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a Client Service Manager III within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.

• Risk & business control coordination: Act as a first-line partner to Risk, Compliance and business; manage and escalate all risk matters; ensure effective control environment and issue management.
• Govern the efficiency and quality of all data operations for all critical segments –customers and internal stakeholder
• Leverage expert strategic planning abilities to guide the direction of our customer reference data and Global metric governance
• Define and evolve the organization's AI strategy, ensuring alignment with corporate objectives and responsible AI principles; establish governance frameworks and refine compliance guidelines as AI capabilities mature
• Establish and lead an AI pillars fostering collaboration across business units and functional teams, work closely with leaders across the enterprise to drive prioritization of AI initiatives using value/viability frameworks and tools 
• Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency. 
• Utilize your expert knowledge in strategy and governance to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage. 
• Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements. 
• Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes. 

• Bachelor’s degree or equivalent in accounting, finance, or related fields

• Minimum of 6 years’ experience in data analysis and syndicated lending

• Knowledge of investment banking products, specifically loans. 

• Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery. 
• Advanced skills in conflict management, with experience in resolving complex client issues and complaints. 
• Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service. 

• Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance. 
• Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations. 
• Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences. 
• Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions. 
• Experience in mentoring team members and leading projects to achieve client and business goals. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.