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• Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
• Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers.
• Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
• Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
• Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
• Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
• Undertakes customer migration planning and implementation.
• Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
• Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
• Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design
• Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging.
• Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects.
• Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues.
• Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle. With experience within Experience in Low level design.
• Develop trusted customer relationships and deliver outstanding customer experience.
• Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
• Experience of working with the following technologies at an expert level are essential:
o Cisco Catalyst
o Cisco DNA Center (DNAC)
o Cisco ISE
o Firewalls design; implementation and configuration are desirable.
o A detailed knowledge of WiFi deployments using Ekahau to complete both predicative and APOS assessments
o Proven ability to deploy configuration from designs
o Experience in Low level design
hackajob is partnering with BT to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.