Director - Software Engineering; ServiceNow

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

From building next-generation apps and microservices to using AI to help protect our franchise and customers from fraud, you could be doing ambitious work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture.

Join Team Amex and let’s lead the way together.

We are looking for a dynamic Engineering Director specializing in ServiceNow to join the Global Risk & Compliance Technology (GRCT) organization. The GRCT team crafts, develops, and supports critical components and platforms for new products being launched to support and improve our industry-leading credit and fraud risk practices and deliver on our platform vision. You will own the workload and priority of the Engineering teams as well as relationships with product owners, business teams, and third-party product vendors.

You are an enthusiastic engineering leader with expertise and interest in the ServiceNow Platform.

You can inspire engineering teams to implement a maintainable and efficiently operational Integrated Risk Management platform within the ServiceNow ecosystem and integrate seamlessly with other American Express components in the Google Cloud Platform.

Beyond engineering focused talents, you enjoy improving cross team cohesion, federated decision making, and mentoring for precise communication and agreement.

Responsibilities:

• Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform.
• Define, implement and enforce best practices on ServiceNow platform to enable TDD, faster time to market using industry standards.
• Implement and integrate the platform with American Express’ internal capabilities.
• Prior experience on implementing capabilities such as risk identification, assessment, monitoring and reporting on Service Now.
• Establish upstream and downstream integrations using ServiceNow Integration Hub.
• Data management, storage and data protection.
• Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment.
• All stages of the software delivery life cycle for the ServiceNow platform.
• Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform.
• Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles.
• Influence the product roadmap of ServiceNow to enable important platform level features.
• Mentor, Coach, and Inspire engineers.
• Advocate for ServiceNow standard process to American Express partners.

Required:

• Bachelor’s degree or equivalent experience in computer science, or a related field - advanced degree preferred.
• 10+ years of technology leadership in a highly regulated environment.
• Significant experience of delivery of complicated Governance, Risk and Compliance platforms.
• Experience with ServiceNow IRM offerings.
• Familiarity with AuditBoard.
• Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure.

Beneficial Experience:

• Archer.
• Google Cloud Platform.
• US Regulated Financial Services experience.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities