Marketplace Account Manager - 12 month FTC

Summary

At M&S, we’re on a mission to share the magic of M&S with customers everywhere. Our goal is simple yet ambitious: to make our exceptional Fashion, Home & Beauty, and Food products accessible to people around the globe. To achieve this, we’re accelerating growth in our international business—transforming how we operate, driving change at pace, and reimagining processes to deliver seamless experiences for every customer. This is about bold expansion, innovation, and creating a truly global M&S.

Are you a data‑driven digital marketer who knows how to unlock growth in the Amazon ecosystem?

We’re looking for an Amazon Account Manager to join our International Marketplace Team on a 12‑month fixed term contract, taking ownership of the Amazon channel for our international business and leading its next phase of strategic growth.

All the details

This role drives commercial performance and Profit & Loss (P&L) delivery, shapes the channel strategy in line with wider brand and business objectives, and works cross‑functionally with buying, merchandising, supply chain, finance, and marketing to ensure seamless execution across trading, operations, and advertising.

Responsibilities include managing the day‑to‑day Vendor Central account, overseeing content and conversion optimisation, and leading Joint Business Planning to unlock growth opportunities. The role also delivers clear reporting and insight‑led recommendations, while supporting expansion into international Amazon marketplaces — combining commercial acumen with operational rigor to achieve sustainable, profitable growth.

If you’re motivated by the challenge of delivering profitable, sustainable growth in a fast‑paced environment and bring hands‑on experience managing Amazon for a consumer brand, strong knowledge of Amazon algorithms and SEO, confidence navigating compliance issues, and proven success in Amazon Advertising optimisation, we’d love to hear from you!

NB This is a full-time role based at our Paddington Support Office a minimum of three days a week and is a salaried position.

What you’ll do

Your key accountabilities will include:

• P&L & Commercial Ownership — Own the Amazon P&L including pricing, margin, budgets, and trade terms in collaboration with finance
• Joint Business Planning — Lead the JBP with Amazon, including QBRs and annual planning cycles.
• Optimise day to day operations- Optimise and maintain product listings (titles, bullets, descriptions, A+ content) & conversion. Resolve any listing issues, suppressed ASINs, and data discrepancies on platforms.
• Create a sales and marketing strategy in line with the M&S’s overall growth and brand building objectives. Work closely with B&M teams on commercial opportunities
• Advertising & Media — Work closely with marketing to drive optimum and profitable traffic building out an event calendar featuring PPC and brand events with clear ROAS/TACoS accountability. Explore emerging formats (e.g., Prime Video ads, Brand Tailored Promotions).

Who you are

Your skills and experience will include:

• Strong commercial mindset, with a focus on delivering against targets and identifying opportunities that drive channel growth.
• Agile and action‑oriented, able to quickly recognise commercial opportunities and mobilise both self and others to deliver results.
• Highly analytical, with exceptional numeracy skills and the ability to evaluate campaign performance, investment effectiveness, and key KPIs.
• Deep Amazon expertise, ideally with 4–5 years’ experience managing Amazon for a consumer clothing brand, including strong knowledge of algorithms, buy box dynamics, SEO, and ranking factors.
• Hands-on marketplace operator, confident in navigating compliance challenges, resolving operational issues, and optimising Amazon Advertising performance (including PPC, analysis, and ongoing optimisation).

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-ME1

#LI-Hybrid

#hybridrole