Director, Entertainment Devices

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Join the Consumer Entertainment Services team and help shape the future of Xfinity Entertainment. We are seeking an experienced and innovative leader to drive the growth and performance of our entertainment device and platform ecosystem supporting both linear and streaming video customers. This role oversees the full lifecycle of the entertainment device portfolio, from strategic planning and go-to-market execution to ongoing optimization. This highly visible leadership position requires strong cross-functional collaboration with key stakeholders across the organization. You will define the strategy, champion seamless execution, and ensure we deliver an exceptional entertainment experience for Xfinity customers. If you thrive in a fast-paced, collaborative environment, this is an opportunity to make a measurable impact on one of our most critical customer touchpoints.

Job Description

Core Responsibilities 

• Define and recommend strategic initiatives for the entertainment device portfolio, focusing on growth, profitability, and customer engagement. 

• Develop and execute device go-to-market strategies, including pricing, packaging, customer value propositions, messaging, and deployment planning. 

• Manage the full lifecycle of the device portfolio, including budgets and inventory health in partnership with procurement, supply chain, finance, and operations. 

• Establish and enforce device policies that ensure customers receive the right equipment; identify opportunities for upgrade programs that improve customer experience and support business goals. 

• Partner with marketing and communications teams to create clear, effective product messaging across merchandising, sales, and support channels. 

• Collaborate with technical and customer support teams to identify and resolve device-related issues and defects. 

• Analyze data and insights to shape planning and measure the impact of device compliance, quality, and performance. 
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent experience. 

• 7+ years of experience in consumer product strategy, product management, business case development, operations excellence, or program management. 

• Experience in entertainment, technology, connected devices, telecom, or management consulting preferred. 

• Strong leadership, problem-solving, and collaboration skills, with the ability to integrate diverse viewpoints and foster an inclusive environment. 

• Experience developing business cases and financial models. 

• Excellent written, presentation, and verbal communication skills, with the ability to tailor messaging for executive audiences. 

• Demonstrated integrity, credibility, motivation, and commitment to excellence. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game–changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Business Case Development; Operational Excellence; Consumer Product Strategy; Product Management; Customer Engagement; Product Strategies

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +