Senior Business Analyst

Job Details

Job title

Senior Business Analyst

Reports to (job)

Senior Technical Solutions Manager

Team

Business Analysis Team, Mobile Solutions, Network Services

Location

Assembly, Bristol

Job Dimensions

Transformation and Delivery

Hours

37.5

No. Direct Reports

None

Career Level

D

Why BT Group?

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s

most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in

creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project –

connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G,

we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our

shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in

the best way to serve our customers in the years to come. This includes radical simplification of systems,

structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path

to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s

biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to

being the driving force behind improving connectivity for millions and there has never been a more exciting

time to join a company and leadership team with the skills, experience, creativity, and passion to take this

company into a new era.

Why this job matters

To succeed, BT must deliver innovative products and services faster than competitors while offering great value to customers. As a Senior Business Analyst, your role is pivotal in engaging stakeholders, understanding their needs, and translating them into clear, actionable requirements.

You will lead scoping, requirements gathering, planning, gap analysis, and functionality enhancements for Mobile Networks projects that support our business strategy. Focusing on Mobile Technology and EE Network improvements, you’ll collaborate with stakeholders to validate functional and non-functional requirements, create use cases/user stories, and document processes.

Working closely with Solution Architects and testing teams, you’ll ensure proposed solutions are fit for purpose and deliver successful outcomes. With BT’s Mobile business recognised as the UK’s No. 1 Network by RootMetrics for 12 consecutive years, you’ll contribute to cutting-edge innovation that enhances communication and customer experience across consumer and business segments.

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

·        Support the Mobile Networks and design communities in understanding business needs and opportunities, assessing options and potential benefits. 

·        Identify stakeholders and their business needs. Work with them to understand problems, define scope, identify process impacts, explore options and assess feasibility.

·        Elicit, analyse, challenge, prioritise and document requirements to enable development of the end to end business solution. 

·        Work in partnership with colleagues and stakeholders to ensure that solutions are fit for purpose, cost effective and maintain or improve customer experience / operational performance. 

·        Supports delivery of business cases by ensuring that requirements are in line with company strategy and goals. 

·        Capture and track the delivery of the requirements within the proposed solution. 

·        Ensure user experience is at the forefront of design and implementation of required changes. 

·        Provide input into Test Strategies and plans. 

·        Proactively work with wider communities and peers to develop and evolve methodologies, tools and techniques. 

·        Experience of project lifecycle methodologies in both Agile and Waterfall approaches. 

·        Be a self-starter with a strong track record of analysis assignments across a diverse range of projects. 

·        Extensive expertise in breaking down problems, creating options and assessing feasibility. 

·        Strong experience in building and sustaining effective and trusted relationship at all levels up to Director. 

·        Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping. 

·        Excellent communications and presentation skills. 

·        Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard

·        Experience (Desirable) – Jira, Confluence, ARIS

Leadership accountabilities

Experience you’d be expected to have

·        Coaching and Mentoring- Act as a role model, providing guidance, advice and support to team colleagues on BA skills and competencies. 

Mandatory Good commercial awareness 

Mandatory Good organisational awareness 

Mandatory Knowledge of Agile and Waterfall project delivery processes  

Mandatory BCS or IIBA qualification or equivalent experience (3-5 years). 

Preferred Telecoms experience