Senior Associate, Business Resiliency Program Management— Controls Management

Join us to apply your expertise in program management, risk management, and governance to advance the CAO Business Resiliency mission—ensuring we can consistently deliver outstanding service to customers during disruptions. 

As a Senior Associate, Business Resiliency Program Management — Controls Management in CAO, you will provide guidance and governance as stakeholders develop and maintain Business Resiliency Recovery Plans and related artifacts aligned to JPMorganChase Firmwide Business Resiliency Standards. 

Aligned to one or more CAO sub-functions, you will partner with process owners to ensure resiliency planning is designed, tested, and capable of maintaining bank operations with minimal impact across a range of disruptive events. 

You will collaborate closely with the Business Resiliency Lead Director and the CAO Resiliency Program Manager to strengthen governance structures, procedures, and controls, including support for risk assessments, legal entity reviews, and program governance. 

Job responsibilities:  

• Support delivery of the CAO Business Resiliency Program and strategic resiliency agendas in partnership with global stakeholders and the Firmwide Resiliency Office. 
• Lead working groups and project teams, owning assigned deliverables and ensuring progress and outcomes. 
• Implement and maintain updates to the resiliency governance framework and related procedure reviews. 
• Prepare reports and presentations on resiliency risks, governance effectiveness, and compliance. 
• Partner with CAO Business Resiliency Plan Managers and Plan Owners to maintain governance through quality control, testing, incident management, and resiliency planning. 
• Support regulatory engagements, audits, and compliance activities related to resiliency governance. 
• Manage CAO resiliency program content and artifacts across SharePoint, Tableau, Teams, and other approved repositories. 
• Leverage data to conduct analyses and enhance program controls and processes. 
• Develop subject matter expertise in firmwide resiliency processes and practices through partnerships across Finance, Control Management, Business Management, and Technology. 

Required qualifications, capabilities, and skills 

• Demonstrate 3+ years in business resiliency, operational risk, or controls within large, complex organizations.
• Apply strong Microsoft Office skills, including Word, PowerPoint, Excel, Project, and Visio. 
• Analyze and interpret complex problems using data to identify drivers and develop actionable solutions. 
• Manage multiple priorities and deliverables in a fast-paced, complex program environment. 
• Collaborate effectively as both a team player and an individual contributor. 
• Learn quickly, demonstrating intellectual curiosity and adaptability. 
• Influence senior stakeholders and drive cross-functional decisions through clear communication and leadership. 
• Drive projects and support broader team objectives in a dynamic environment. 
• Operate with high initiative, self-direction, and composure under pressure. 
• Exemplify the highest standards of ethics and integrity. 

Preferred qualifications, capabilities, and skills 

• Demonstrate 5+ years leading multi-stakeholder programs with measurable outcomes. 
• Bring experience within CAO or complex corporate functions and familiarity with firmwide resiliency standards and controls environments. 
• Apply SharePoint and Confluence experience. 
• Utilize data analytics and reporting tools such as Alteryx and Tableau. 
• Leverage experience with AI-enabled process improvements and automation in risk/control reporting. 
• Hold a Bachelor’s degree in Business Administration, Business Continuity, Risk Management, or a related field. 
• Strengthen candidacy with an advanced degree and/or relevant certifications. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.