Satcom 24/7 Service & Operations Engineer

Why This Role Matters

Unlock your potential at BT — where world leading technology meets real world impact.
From supporting the emergency services, to delivering global TV broadcasts, to operating mission critical satellite systems — BT plays a major role in keeping the world connected.

At Madley Earth Station, you’ll be at the heart of our Satellite Communications operations, helping deliver secure, reliable services to customers across the UK and around the world.

If you’re passionate about technology, thrive in a fast paced environment, and enjoy solving complex problems, this could be the role where you grow, specialise, and make a real difference.

This role is fully onsite at BT Madley. Access to your own car is essential.

This role follows a shift based rota after successful completion of up to 4 months training. 

5 Week Pattern, 12.25 hour shifts 

5 nights, 2 off / 3 days, 1 off / 4 nights, 2 off / 4 days, 7 off / 2 short Pool Days (available for cover full week), 2 off 

5 week pattern includes 1 off week and 1 week of Pool cover availability. 2 days of which are short working days, but expected to cover for week if required. 

Working side by side with 2 staff always on duty with extended day support onsite from 2nd Line Team who are on callout 24/7 

What You'll be Doing

• Monitoring  and management of our satellite services
• Act as the first point of contact for faults, incidents and service interruptions — proactively keeping customers informed.
• Lead incident and fault triage, driving rapid resolution and escalation.
• Work closely with 2nd/3rd line teams, Ground Agents and international partners.
• Maintain accurate reporting and clear communication with customers.
• Operate Earth Station equipment
• Monitor key site systems (fire alarms, power systems, heating, etc.).
• Support continuous service improvement and optimisation.

What We're Looking For

• Someone who enjoys technically complex environments.
• Strong problem solving skills under pressure.
• Excellent customer focus and communication.
• Ability to build strong team and customer relationships.
• Willingness to learn new systems and technologies.
• A proactive and collaborative approach.
• Role requires the ability to obtain and hold SC Clearance

Your impact

• Support critical national services
• Enable major TV broadcasts watched globally.
• Help maintain BT’s reputation as a leader in satellite communications.

Why join us?
• A supportive team and experienced leaders.
• Opportunities for accreditations and technical development.
• Exposure to diverse satellite platforms and technologies.
• A culture built on honesty, integrity, teamwork and customer focus.
• Access to BT benefits, learning and career progression.
 
Ready to join a team that connects the world?
 
Bring your curiosity, drive and passion for technology — and discover what you can achieve at BT.

Benefits

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 22 days annual leave (not including bank holidays), increasing with service​
• 24/7 private virtual GP appointments for UK colleagues​
• 2 weeks carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.​

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.