Technical Program Manager - In Store Payment & Hospitality (12 month FTC)

Summary

Summary

The Technical Program Manager will lead delivery across multiple high‑impact in‑store digital product areas including Payments, Scan & Shop, Digital Café, Hospitality, Scales/Bizerba integrations, Observability and the ongoing Store Hardware Refresh programme.

You will develop clear delivery plans, handle risks, dependencies and budgets, and work closely with Product, Engineering, Commercial and Operations teams to land changes safely, predictably and with strong partner alignment.

This role requires focused programme leadership, strong vendor management, and the ability to operate across sophisticated store‑edge systems and customer‑facing propositions. You will be supported by a Senior TPM and will contribute actively to the wider Delivery function.

All the details

What’s in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

• Lead end‑to‑end delivery across in‑store digital product groups including Hospitality, Scan & Shop Handhelds, Scales/Bizerba, In‑Store Payments and Hardware Refresh, ensuring technical, operational and rollout readiness.
• Own clear, structured delivery planning with transparent roadmaps, achievements, dependencies and confidence reporting aligned across Product, Engineering, Architecture and Store Operations.
• Drive robust risk, issue and dependency management through focused RAID practices, proactive mitigation, timely critical issue and end‑to‑end store impact readiness (ops, support, training).
• Track budgets and investment horizons across engineering, vendors, devices and rollouts, supervising forecast vs spend and highlighting cost and delivery risks early.
• Lead vendors and partner closely with Product & Engineering to hold third parties accountable, align squad capacity and sequencing, embed NFRs, and contribute to delivery standards and continuous improvement across the TPM function.

• Great track record delivering sophisticated technical programmes across retail, payments, store systems, or hardware/software ecosystems.
• Experience working with engineering teams across multiple squads and subject areas.
• Proven vendor management capability, including holding suppliers to contractual commitments.
• Experience leading store rollouts, testing cycles, certification, and readiness.
• Strong financial rigour: budgeting, spend tracking, forecasting.

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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