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hackajob is partnering with Henry Schein One to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.
Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
As Head of Customer Marketing, you will drive Dentally’s growth by accelerating activation, deepening adoption, strengthening retention, and unlocking expansion across the UKI, Australia, New Zealand, and Canada. You will transform customer marketing into a measurable growth engine, integrating lifecycle marketing, community, and advocacy to maximise long‑term customer value and global loyalty.
As a people leader, you will manage performance, staffing decisions, and development for your team, ensuring high standards while contributing to broader functional priorities. Working closely with Product Marketing, Sales, and Customer Success, you’ll turn customer marketing into a measurable growth engine supporting activation, retention, and expansion while strengthening Dentally’s reputation and customer advocacy as we grow internationally.
Own Dentally’s customer marketing strategy across lifecycle marketing, community, and advocacy, aligned to the Grow pillar
Translate strategy into clear plans, direct senior staff and drive work that supports the team’s overall goals.
Set clear priorities and roadmaps to drive activation, adoption, retention, and expansion outcomes
Partner with product, sales and customer success to drive feature adoption and maximise customer value
Own performance across retention, adoption, expansion influence, community engagement, and advocacy outputs
Lead complex, high impact initiatives that require strong strategic direction and cross functional coordination.
Lead and develop a high-performing customer marketing team, motivating and inspiring your team to reach and exceed all set targets and KPIs
Coach team members in best practices, fostering a culture of continuous development
Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations
Maintain a trusting, collaborative environment, enabling the team to thrive
Lead recruitment efforts for your team, identifying and hiring top talent
Promote an inclusive and diverse culture, in line with Henry Schein One values
8 + years of increasing responsibility within marketing and 3+ years leading customer marketing, lifecycle marketing, or retention focused growth in a B2B SaaS environment
Strong commercial acumen, with a track record of influencing retention, expansion, or revenue KPIs
Experience building scalable lifecycle programmes that drive adoption and customer value
Experience developing community and advocacy initiatives that support brand and growth
Proven ability to lead cross-functionally across Product, Sales, and Customer Success
Experience operating as a player–manager, setting direction while stepping into execution when required
Clear, confident communicator able to influence senior stakeholders
Customer-first mindset with a focus on long-term value and sustainable growth
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
Community
Each Person is as Important as the Next
Open Communication
Diversity & Inclusion
Caring
Corporate Citizenship
Shared Success
Career
Ethics
Recognise Creativity & Encourage it
People are our Greatest Asset
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks.
We look forward to hearing from you :)
hackajob is partnering with Henry Schein One to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.