Program Manager – Exam Management - Vice President

Step into a pivotal role at JPMorganChase, where your expertise in exam management will drive operational excellence. You’ll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As a Vice President Program Manager within Consumer and Community Banking, you will manage and coordinate investor and agency exams across Mortgage Banking. You partner with Control Managers, Operating Division contacts, Legal, and Senior Managers to deliver well-governed exam execution, response management, and remediation outcomes. You help shape the team culture and drive continuous improvement.

You will work with federal government agencies (HUD, VA, GNMA, USDA, MHA-C), GSEs (FHLMC, FNMA), private investors, master servicers, and mortgage insurance companies. Your role is critical in ensuring compliance and operational excellence within Home Lending.

Job Responsibilities:

• Partner with Exam and Control Managers to review engagement letter details and confirm exam scope and focus
• Identify and validate remediation status for prior findings within current exam scope
• Lead meetings with Operating Divisions to confirm status, evidence, and readiness related to prior issue remediation
• Inform senior Operating Division leadership of open Action Plans and drive escalation to closure
• Coordinate pre-exam preparation meetings to ensure Operating Divisions understand completed remediation and current exam focus
• Participate in ongoing exam meetings, including discussions of open, newly disclosed, or prior findings
• Lead issue-focused working sessions to substantiate and clarify potential findings with stakeholders and examiners
• Identify opportunities to resolve or remediate items during the exam period
• Participate in exam exit meetings to confirm final findings and align on remediation and Action Plan development
• Provide regular status updates to Exam and Control Managers on key developments, risks, and escalations
• Manage and perform project work as identified and assigned

Required Qualifications, Capabilities, and Skills:

• Ability to partner with stakeholders on projects
• Strong written and oral executive-level communication skills
• Minimum 8 years of experience in Mortgage Operations, Operational Risk, or Audit
• Minimum 5 years of management experience
• Strong attention to detail and ability to manage multiple deliverables in parallel
• Familiarity with investor, federal, and state regulatory requirements

Preferred Qualifications, Capabilities, and Skills:

• Demonstrated experience driving root cause analysis, gap assessment, and process improvement in an exam/remediation context

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.