Senior Internet / IPVPN / WMC Platform Manager

Job Details

Job title

Senior Internet / IPVPN / WMC Platform Manager

Reports to (job)

Director Business Connectivity, Fixed Networks

Team

Business Connectivity, Fixed Networks

Location

Birmingham, London, Ipswich

Job Dimensions

Senior Manager responsible for IP / IPVPN / WMC Platforms within Business Connectivity; specific responsibility for platform management of UK Internet (IPP), UK VPN and WMC platforms including capacity management, security and tools.

Hours

37.5 (full time)

No. Direct Reports

8-16

Career Level

C

Why BT Group?

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. 

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.  

Why this job matters

This senior role is accountable for the current management and ongoing transformation of BT’s UK Internet, VPN and Mobile Backhaul platforms. These platforms not only underpin significant revenues for BT but also connect and provide critical services to our customers.

What you’ll be doing – your accountabilities

The skills you’ll need to succeed

·        Drive ongoing transformation, technical leadership of the UK Internet, VPN and mobile backhaul network platforms through the adoption of agile methodologies,  automated capabilities and others.

·        Ensure the availability of the Internet, VPN and Mobile Backhaul network platforms to meet our customer service  demands.

·        Develop close and effective relationships with key stakeholders (specifically customers, vendors, suppliers and colleagues at a senior level), and be able to confidently present information, facilitate negotiations/outcomes and provide thought leadership to them.

·        Leadership of the IP / VPN and Mobile Backhaul platform teams; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create an engaged,  high performance culture within the team.

·        Responsible for tools associated with the platforms and their sustainability and reliability.

·        Financial responsibility for capex and opex budgets and spend (internal / external) aligned to each platform domain.

·        Accountable for security and compliance of the platforms and services. Experience of Risk Management and mitigation.

·        Forecast supply and demand of resource requirements based on known and unknown business needs.

·        Significant experience and expertise in managing significant IP platforms, including detailed technical problem resolution.

·        Expertise in security, compliance and vulnerability patching of platforms.

·        Management of tools associated with the platforms, including performance and security compliance.

·        Capacity planning and management.

·        Delivery of software and hardware upgrades to ensure platform appropriately supported. End of service life management.

·        Risk management and mitigation.

·        People management and leadership; proven ability to motivate, inspire and lead (local and remote) teams in a complex environment and through periods of change.

·        Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.

·        Budgeting (Capex / Opex) experience.

·        Vendor management, negotiation and contractual understanding.

·        Understanding of drivers and measurement of customer experience and methods of continuous improvement

·        Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.

Leadership accountabilities

Experience you’d be expected to have

As per the BT leadership standards

·        Looking in:

o   Leading inclusively and safely

o   Owning outcomes

·        Looking out:

o   Delivering for the customer

o   Commercially savvy

·        Looking to the future:

o   Growth mindset

o   Building for the future

·        Mandatory: experience of leading highly skilled engineering and software development teams.

·        Mandatory: experience of managing or overseeing the in-life operation / development of critical large-scale networks platforms

·        Mandatory: experience of managing strategic vendor relationships and associated budgets.

·        Mandatory: Platform roadmap setting .

·        Mandatory: Managing Platform Security and Compliance.

·        Preferable : experience of designing / troubleshooting  complex service provider IP networks.

·        Preferable: experience of agile product development.

Key decisions

The BT way

Recommends capex and opex investment and justifies the spend.

Owns the risks and mitigations associated with the platforms.

Decides vendor approach and support models

Decides software and hardware upgrade approach

Decides the resourcing model and structure to support the platforms.

Compliance with all BT policies is mandatory and applies to all BT employees. Policies can be accessed via the Policy Portal and should be adhered to in-line with Standards of Behaviour Policy & Procedure and the Being trusted: our code.