Application Support Engineer

Job Title:                     Application Support Engineer (L2)

Location:                     Edinburgh

Department / Team: Aberdeen Investments / Asset Management Tribe

About Aberdeen and the department

At Aberdeen we empower our clients to plan, save and invest for their futures. We comprise of three businesses, Interactive Investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients evolving needs and giving them confidence to achieve their goals.

In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business.  The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the critical suite of applications and technologies.

About the Role

Career Level - 2

We are seeking a proactive Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading as well as our multi slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. You’ll work across a range of technologies, to a global delivery schedule, ensuring performance and availability of our applications and data flows.

Key Responsibilities

• Provide time critical support and maintenance for multi-slot batch and applications which serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity.
• Perform application recovery, incident management and conduct root cause analysis, debugging failures and applying fixes across the global time zones.
• Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring.
• Evaluate infrastructure, system and third-party changes to identify potential impact to supported application services.
• Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events during maintenance windows.
• Work seamlessly with service partners to ensure robust service levels are maintained.
• Produce and maintain technical documentation to support our production services.
• Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.

About the Candidate

The ideal candidate will possess the following:

• Experience of working in an application support and maintenance role.
• Strong proficiency in SQL for data querying, processing and performance tuning.
• Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
• Understanding of data warehousing, ELT/ETL processes, and data modelling.
• Experience using scheduling tools and in supporting applications running on Windows.
• A proactive mindset with a focus on service and customer impact.
• Performs consistently in time-sensitive and complex scenarios.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and within cross-functional teams using agile development.

Desirable Skills

• Exposure to DevOps practices and tools (CI/CD, automation).
• Familiarity with Data/ETL tools such Microsoft Azure and Microsoft Fabric.
• Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Autosys scheduling and Ab Initio for ETL and batch processing as well as Markit EDM.
• Understanding of MQ (IBM MQ, ACE) for message-based integrations or equivalent
• Understanding of Active Directory, Networks and Powershell scripting or equivalent.

Our Benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around, including 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits including gym discounts, season ticket loans and access to an employee discount site amongst many others. You can read more about our benefits here.

How we create value

Our strategic drivers are the foundations from which we deliver for all our stake holders: High Impact Intelligence, Enduring Relationships, Connections without borders and Future fit. You can find out more about our values here.

Our Inclusive Culture

We are committed to exploring the possibilities of working smarter. This means we’d like to hear from you, whatever way you like to work.

We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone. If you need assistance or a reasonable adjustment due to a disability, please let us know as part of your application and we will assist. You can find out more about our inclusive culture here.