Performance Analyst

Working with various project teams on digital journeys a performance analyst will gain a strong understanding of the service from a wide range of sources, using analytical tools where necessary. Analysing the performance of a service or product against these, adapting your approach on the way. 

You will:

• Be responsible for the performance analysis in your given area
• Help the project team measure and assess outcomes (for example, what good looks like and how it will be measured)
• Help to plan and ensure project delivery
• Find opportunities to share information with the project team, community colleagues and others
• Be adaptable in applying analysis techniques to new contexts, especially when acting as the sole representative for performance analysts on a project
• Create a performance measurement framework for a project with the wider team, including identifying reporting requirements, advising on procurement, implementation and validation of tools to deliver against these requirements
• Be responsible for the accuracy and quality of data and analysis, and how they are used

Skills needed for this role level:

• Analysis and insight. You can understand and help teams to apply a range of techniques to analyse data and provide insight. You are proactive and present compelling findings that inform wider decisions. You can apply innovative approaches to resolve problems.
• Communicating analysis and insight. You can understand the appropriate media to communicate findings. You can shape and share communications relevant to the audience. You can give tactical recommendations. You can present analysis and visualisations in clear ways to communicate complex messages. You can communicate negative and positive information to stakeholders. You can give tactical and strategic recommendations. 
• Performance measurement. You can lead the development of performance measurement frameworks including Key Performance Indicators (KPIs). You can demonstrate a deep understanding of business goals and can turn these into tangible performance measures. (Skill level: practitioner)
• Technical understanding (performance analyst). You can show an understanding of the core technical concepts related to the role, and can apply them. You can work with the stakeholders and developers to provide specific requirements for tickets and stories that will enable the automation of data from products and digital dashboards 
• Understanding analysis across the product life cycle. You can apply experience in multiple parts of the product life cycle. You can recognise when to move forward and when to stop. You can recognise the appropriate deliverables and engage the right people to meet them. You can work with other Agile delivery disciplines throughout the product life cycle. You can plan and proactively engage with stakeholders at the appropriate stage of the project. You can identify which tools and techniques should be used at each stage. 
• User-centred analysis. You can understand the difference between user needs and desires of the user. You can demonstrate experience in meeting user needs across a variety of channels. You can integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing. You can offer recommendations on the best tools and methods to use.
• Verification and validation of data and analysis. You can identify appropriate ways to collect, collate and prepare data. You can decide if data is accurate and fit for purpose. You can bring data together from different sources and communicate the limitations of data.
• Working within constraints (performance analyst). You can identify, understand, communicate and work within constraints. You can challenge the validity of constraints. You can ensure that standards are being met. You can show an understanding of security and data privacy.

Technical skills:

• Working knowledge of Google Analytics and analytical tagging
• Ability to adapt and learn other analytic and usability tools e.g. Smartlook
• Competent in Excel and using MS Forms to build surveys