Institutional Relationship Manager

CMC Markets Connect is the institutional division of CMC Markets, responsible for acquiring new institutional relationships, fostering existing partnerships, and delivering exceptional service to both direct institutional clients and those introduced via strategic partnerships.

With over 20 years of experience in the institutional (B2B) space, CMC Markets Connect has established itself as a global provider of tailored solutions, including liquidity provision, outsourced trading technology, and professional services. Our international footprint reflects the strength of our expertise and the success of our partnerships with banks, introducing brokers, family offices, hedge funds, proprietary trading firms, and fintech companies.

The Role:

We are looking to hire a commercially driven Institutional Relationship Manager to join our growing Connect team. This is a client-facing role focused on developing and managing institutional relationships while delivering a best-in-class client experience.

You will play a key role in driving revenue growth, supporting onboarding, and ensuring seamless service delivery across our institutional offering.

Key Responsibilities:

• Present, promote, and sell the full suite of CMC Markets Connect products and services
• Build, develop, and maintain strong, long-term institutional client relationships
• Deliver a high-quality client experience through proactive engagement and support
• Manage and respond to inbound institutional and broker queries efficiently and professionally
• Support institutional onboarding processes, ensuring timely and accurate execution
• Perform account management and back-office functions for institutional clients
• Monitor client activity, including trade toxicity, and ensure appropriate management
• Process client payments accurately, maintaining strict adherence to AML, data protection, and security procedures
• Escalate issues to relevant internal teams (IT, Operations, Payments) where necessary
• Assist with bespoke client profiling and ensure compliance with regulatory requirements, including TCF
• Build rapport with clients and support client engagement initiatives, including events and education
• Act as a brand ambassador for CMC Markets Connect in all interactions
• Monitor competitor activity and market trends to support continuous improvement
• Maintain up-to-date knowledge of regulatory, legislative, and market developments

Skills & Experience

• Strong knowledge of the institutional side of the online trading / financial markets industry
• Commercial mindset with a proven ability to drive growth and build relationships
• Excellent verbal and written communication skills
• Fluency in English and Arabic (essential)
• Strong interpersonal skills with the ability to manage multiple stakeholders
• Highly motivated, with a strong personal drive to succeed
• Ability to work collaboratively within a team environment

Why Join CMC Markets Connect?

• Be part of a globally recognised institutional offering
• Work with a diverse, international client base
• Join a high-performance, collaborative team
• Opportunity to develop within a fast-growing area of the business

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.