Save time and effort sourcing top tech talent
hackajob is partnering with Third Bridge Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
As a key member of the Technical Support Team at Third Bridge, your role will be multifaceted, focusing on providing comprehensive support for a diverse range of applications. This includes, but is not limited to, an internally developed, bespoke system that is critical to our operations.
You will be instrumental in ensuring the seamless functionality of our business by collaborating closely with various team members and departments. Your responsibilities will involve diagnosing and resolving technical issues, implementing proactive maintenance strategies, and contributing to the continuous improvement of our application ecosystem. Your expertise will be vital in minimizing downtime, optimizing system performance, and ultimately empowering our business to operate efficiently and without disruption.
Responsibilities
Analyzing & troubleshooting user issues
Responding to & resolving issues, or escalating as necessary
Ensure key users are appropriately updated on changes or issues
Provide excellent customer service
Install, upgrade & support device OS & any other authorised applications
Create, manage & maintain device build images
Produce documentation and “how to” guides
Adhere to all IT security policies & assistance in enforcing & monitoring of IT security policies
Ensure PC asset management processes are followed
Qualifications
A successful candidate will have:
Excellent communication skills in English
Analytical & Attention to detail
Strong work ethic
1st line Application Support experience is desirable
Familiarity with IOS / Android phones
Familiarity with email, calendar & instant messaging applications
Familiarity with ITIL foundations and concepts
Knowledge of IP / cloud telephone systems
Knowledge of HTML, SQL, XML
See and communicate with business stakeholders as partners with a common goal
Thrive in a fast-changing environment and be dedicated to continuous improvement
Knowledge of Relational Database
Knowledge of Python is desirable
Exposure to Cloud solutions (G Suite, Apple, Microsoft)
Server Exposure, AD, VMware, File/Print servers
hackajob is partnering with Third Bridge Group to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.