Senior Client Success Manager

Job Description:

DXC is a global leader in mission‑critical IT services and digital transformation. We work with organisations across healthcare, life sciences, government, financial services, and more—helping them modernise technology, unlock data, and build secure, sustainable digital futures.

Joining DXC means becoming part of a diverse, supportive, and purpose-driven community. We are committed to creating an inclusive workplace where people of all genders and backgrounds can thrive, grow their careers, and shape high-impact programmes that genuinely improve lives.

If you're motivated by meaningful change, collaborative leadership, and building trusted partnerships, this exciting role offers the platform and support to excel.

We are seeking a collaborative, purpose-driven Account Director / Customer Success Manager to lead the growth of our Consulting & Engineering Services (CES) business across NHS England, NHS Trusts, and the UK Life Sciences and Pharmaceutical sectors.

This strategic position combines account leadership, client partnership, and market development. You will guide a $30M+ portfolio, support NHS digital and operational priorities, and play a central role in DXC’s expansion into Life Sciences and Pharma.

Key Responsibilities

P&L Ownership and Strategic Leadership

• Lead and grow a Healthcare & Life Sciences portfolio with responsibility for $30M+ revenue
• Develop account strategies aligned with NHS and Life Sciences priorities
• Drive sustainable revenue through consulting-led engagements and new opportunities
• Maintain strong pipeline discipline and forecasting accuracy
• Act as the senior commercial partner for CES across your accounts

NHS England & NHS Trust Partnership

• Build trusted relationships with NHS England, ICS, and Trust digital leaders
• Align CES services to digital transformation, data, platform modernisation, and patient outcome priorities
• Originate consulting engagements that spark larger transformation programmes
• Expand CES presence across enterprise applications, digital engineering, and data platforms

Life Sciences & Pharmaceutical Market Growth

• Lead new client acquisition across UK Life Sciences & Pharma
• Shape the CES market entry strategy and build senior relationships
• Identify opportunities across enterprise platforms, digital engineering, AI, data, and consulting
• Establish consulting-led entry points that grow into long-term partnerships

Consulting-Led Opportunity Shaping

• Lead discovery sessions to understand clinical, business, and technology challenges
• Shape consulting engagements and transformation programmes
• Represent CES capabilities across multiple solution areas
• Partner closely with internal consulting, architecture, delivery, and partner teams

Client Partnership & Stakeholder Engagement

• Build trusted advisor relationships with senior stakeholders
• Understand client operating models, regulatory environments, and transformation priorities
• Act as the primary commercial liaison ensuring alignment between client needs and delivery

Pipeline, Governance & Sales Excellence

• Maintain a healthy, well-qualified pipeline
• Lead deal strategy and value positioning
• Ensure alignment with DXC governance and commercial standards

Required Experience & Qualifications

We encourage applicants to apply even if they meet most, not all, of the criteria.

• Experience in IT Services, Consulting, Digital Transformation, or account leadership
• Experience with NHS England, NHS Trusts, or UK healthcare ecosystem (preferred)
• Interest or experience in Life Sciences & Pharma
• Proven ability to originate and grow business
• Familiarity with enterprise platforms, digital engineering, data, or consulting services
• Strong commercial acumen and structured sales discipline

Personal Attributes

We value a range of leadership styles. Successful candidates may bring:

• Curiosity and a consultative mindset
• Motivation to contribute to meaningful healthcare outcomes
• Collaborative, relationship-first approach
• Entrepreneurial mindset for greenfield market development
• Confidence with senior stakeholders
• Accountability, resilience, and a growth mindset

Why This Role Matters

This role sits at the heart of DXC’s Healthcare & Life Sciences growth strategy. You will influence national healthcare transformation, shape new market entry, and develop strategic client partnerships that create long-term value.

We offer clear progression pathways to senior account leadership, portfolio leadership, and broader commercial roles—supported by a culture that champions inclusion, balance, and continuous development.

This is a place where your ideas matter and your career can thrive. If you’re ready for your next step, we’d love to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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