Data Operations Manager

About the Role

Sitting at the heart of the Motor Claims Insight & Analysis team and working in close partnership with the Claims Leadership Team, this senior leadership role is pivotal in ensuring that data is used to drive strategic advantage and operational excellence. You will shape how data and insight support our Claims strategy, influence key decisions, and ultimately contribute to the success of the wider Claims department.

The Role 

As a senior leader, you will lead and develop a team of Motor analysts to:

• Translate the Motor Claims strategy and business plan into clear analytical priorities.
• Represent Insight & Analysis in relevant steering groups and working forums.
• Partner closely with Motor Claims teams to deliver accurate, timely, and impactful reporting—maximising value from our new operational reporting suite in Looker.
• Deliver proactive, insightful analysis and communicate key findings to Motor leadership and stakeholders across the business.
• Identify and communicate emerging trends to the Claims HOD group.
• Build and maintain a deep understanding of Motor Claims operations.

Key Responsibilities

• Ensure high‑level departmental reporting is accurate, relevant, and aligned with business priorities.
• Maintain strong data governance, ensuring internal, supplier, and external data sources are accessible and used effectively.
• Stay informed of test-and-learn opportunities and support prioritisation using clear metrics (value, effort, customer impact).
• Work with HODs and the Change Manager to ensure the integrity of tests and ROI assessments, ensuring measurable outcomes.
• Provide senior-level data commentary and oversee thorough investigation of data patterns by the MI team.
• Lead the annual review of standard peril reserves.
• Support surge events by providing real‑time data and analytical insight.
• Oversee or produce business cases for key initiatives and projects.
• Act as a subject matter expert in Claims data, using analysis proactively to solve business problems.
• Identify opportunities for improvement across processes, performance, and insight capability.

Skills & Experience Required

Essential:

• Strong knowledge and understanding of Motor Claims.
• Highly analytical, with the ability to use data to support effective decision‑making.
• Proven experience leading and managing teams.
• Demonstrated ability to contribute to strategic thinking and direction.
• Excellent stakeholder management skills, including the ability to influence senior leadership.

Desirable:

• A strong passion for data‑driven decision making and maximising the value of insight.
• Experience using insight to drive improvement or optimise outcomes.
• Confidence operating with senior stakeholders to shape thinking and decisions.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email us or contact us on 07796212438. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.

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