Business Analysis Associate – Legal & Regulatory Change Management, Card Services

Help Card Services stay ahead of legal, regulatory, and policy changes by running a disciplined change governance process that drives clarity, accountability, and timely execution. You will bring structure to complex, fast-moving updates and translate them into actionable plans and reporting our partners can use.

Job Summary 

As a Regulatory Change Program Coordinator in Card Services Business Practices, you manage the day-to-day governance routines that intake legal, regulatory, and policy changes, coordinate impact assessments, track actions to completion, and keep stakeholders informed through clear reporting. You work across business and control partners, lead working sessions, maintain audit-ready documentation, and escalate risks or delays with recommended next steps. This role is well-suited for someone who is self-directed, highly organized, and comfortable communicating with stakeholders at all levels.

Job Responsibilities 

• Run the ongoing change management cadence (daily/weekly/monthly) for legal, regulatory, and internal policy changes affecting Card Services.
• Coordinate impact assessments by engaging business owners and partners in legal, compliance, risk, controls, and operations.
• Maintain governance artifacts (change logs, action trackers, decisions, approvals, evidence) to support transparency and audit readiness.
• Support obligation mapping and traceability from change event to required actions, procedures, and ownership.
• Lead working sessions and status meetings; create agendas, capture notes, confirm action items, and drive follow-ups to closure.
• Prepare recurring and ad hoc reporting on progress, risks, aging items, milestones, and upcoming deadlines for business and leadership audiences.
• Manage the annual procedure certification process, including outreach, tracking, exception follow-up, and completion reporting.
• Act as a point of contact for stakeholder questions and ad hoc requests, ensuring timely responses and clear communication.

• Identify risks, issues, and dependencies early, and escalate with clear context and proposed options to keep delivery on track

Required qualifications, capabilities, and skills

• 2+ years of experience in a regulated environment (financial services or similar) supporting governance, controls, risk, compliance, audit, or change management activities.
• Strong program coordination skills, including managing multiple concurrent deliverables, timelines, and stakeholders with minimal supervision.
• Demonstrated relationship management skills and comfort communicating with stakeholders at all levels, including presenting clear updates and asks.
• Proven ability to produce accurate, consistent, and well-structured reporting for routine status and leadership updates.
• Advanced Microsoft Office skills (critical): strong Excel (pivot tables, lookups, filters, conditional formatting, charts) and PowerPoint (clear status decks and executive summaries).
• Strong written communication skills, including drafting clear meeting notes, action logs, and process documentation.
• Strong attention to detail and ability to maintain audit-ready documentation and evidence.
• Ability to work through ambiguity, proactively define next steps, and escalate issues with recommended paths forward.

• Bachelor’s degree (or equivalent experience)

Preferred qualifications, capabilities, and skills 

• Experience coordinating legal and regulatory change management activities, including obligation mapping and impact assessment support.
• Familiarity working with legal, compliance, risk, and control partners to drive assessments and document outcomes.
• Experience with workflow/documentation tools such as Jira or Confluence.
• Experience using Alteryx (or similar tools) to automate recurring reporting.

• Basic scripting/automation experience (for example, Python) to improve reporting efficiency.

Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.