IT Support Engineer

Role: IT Support Engineer
Reporting to: Operations Director
Daily tasks from: Director of Engineering
Location: Farringdon, London (Hybrid)
Job type: Permanent
Salary:
About us
Camascope is a fast-growing technology company empowering the care and
medication sector with modern technology. Our ecosystem connects pharmacies,
care homes and clinicians to improve lives. You’ll join a collaborative, mission-led
team that loves solving real problems and building high‑quality solutions. If you want
to make a meaningful impact in healthcare and thrive in a fast‑paced, scaling
environment, Camascope is the place to be.

Hybrid working model
We offer a simple alternating pattern that keeps three regular in‑office days each
week:
Odd weeks (Weeks 1 & 3): on‑site Monday, Wednesday, Thursday
Even weeks (Weeks 2 & 4): on‑site Monday, Tuesday, Wednesday — i.e. Tuesday
and Thursday swap each week.
All other weekdays are work‑from‑home.

What you’ll be working on
As an IT Support Engineer at Camascope, you’ll keep our people productive and our
systems secure. This is a hands‑on support role with ownership of end‑user
experience, device and SaaS management, networking and day‑to‑day
incident/problem resolution. Alongside the support work, you’ll contribute to
improvement projects that raise our overall IT maturity (automation, security
hardening, better tooling, documentation and standards) as we roll out our products
to more customers and scale our teams. You’ll also help set the bar for how we work,
and as we grow, you may mentor future IT Support team members.
We’re looking for a great communicator and pragmatic troubleshooter who can break
down complex requirements and turn them into sensible, scalable solutions—starting
simple and iterating to well‑designed outcomes.
Key responsibilities

 End‑user support: Provide timely, high‑quality 1st/2nd‑line support for our
teams (on‑site and remote) across hardware, OS, applications and access
issues.
 Device management & lifecycle: Own provisioning, configuration, patching
and secure decommissioning for laptops, mobiles and tablets via MDM.
 SaaS & identity administration: Administer and optimise Microsoft 365
(Exchange, Teams, SharePoint, OneDrive), plus associated IAM/SSO and
licence management.
 Networking: Set up and troubleshoot wired/wireless networks, VPN and
security solutions; maintain and document network topologies.
 Meeting rooms & peripherals: Support printers, docks and conferencing/AV
equipment; keep rooms reliable and easy to use.
 Security & compliance: Perform regular access and security reviews,
partner with the CISO on policy, controls and audits.
 Monitoring & optimisation: Track IT‑related costs and usage; recommend
improvements to reliability, security and spend.
 Knowledge & standards: Create clear documentation and how‑tos;
contribute to the IT roadmap and technical decision‑making; mentor others
where helpful.
 Incident/problem management: Use our task/ticket tooling to triage,
prioritise and resolve issues; identify root causes and deliver durable fixes.
What you’ll bring
 2+ years’ experience in an IT Support Engineer (or similar) role.
 Comfortable across Windows, macOS, Android and iOS.
 Hands‑on with MDM solutions (e.g. Microsoft Intune, AirWatch/Workspace
ONE, Jamf).
 Strong troubleshooting skills with a fix‑forward, learn‑and‑improve mindset.
 Solid grasp of networking (configuration, routing, security) and common
enterprise protocols.
 Experience administering productivity SaaS/Cloud tools (especially Microsoft
365) and related IAM/SSO.
 Confident using task/ticket management tools to manage workload and
communicate status.
 Clear written and verbal communication for both technical and non‑technical
audiences.
 This is a foundational team‑member role: you’ll help shape how we work and
the future of our IT strategy.
Bonus points
 Experience in early‑stage startups or scale‑ups.
 Background in healthcare or pharmacy tech.
 Familiarity with ITIL practices.
 Certifications: MS-900 & AZ-900 & MS-102 & AZ-104
 Experience with Scalefusion (MDM/UEM).

How we work
We keep our customers—and ultimately care home residents—at the heart of what
we build and deploy. We value initiative, collaboration and continuous improvement.
If this sounds like you, we’d love to hear from you.