Customer Service Advisor

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) 

Full time: Permanent 
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Start date: May 2026 onwards 

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. 

Why not use your skills to make a difference and join our Billing Team in Newcastle? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. 

What's in it for you?

• A great starting salary of £25,087.00 (£12.82 per hour), plus incentives and bonuses.
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.

What are you waiting for?