Project Manager – Franchise

Summary

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.

All the details

Project Manager – Franchise

Join M&S Food Franchise and lead the way in shaping the future of convenience, hospitality, and online experiences. We’re looking for a dynamic transformation program manager to deliver end-to-end projects that drive growth, efficiency, and innovation.

In this role, you’ll lead new business initiatives, influence digital roadmaps, and turn strategic plans into actionable projects across data, technology, and logistics. You’ll work closely with senior team members and franchise partners to ensure seamless execution and continuous improvement.

If you have strong leadership, project management expertise, and a passion for technology and commercial strategy, this is your opportunity to make a real impact in a fast-paced, customer-focused environment.

What you'll do

• Deliver transformation projects for Convenience and Hospitality, ensuring landmarks, reporting, and risk management are in place
• Lead new business projects end-to-end, including trials
• Drive continuous improvement and align partner requirements with the overall transformation plan
• Own and influence the Hospitality digital roadmap
• Lead data, tech, and logistics strategy for Convenience and turn plans into actionable projects

Who you are

• Strong leadership and ability to influence senior partners
• Excellent partner management, negotiation, and networking
• Good organisational and presentation skills
• Project management expertise
• Strong tech understanding

What’s in it for You?

Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount for you + 1 household member (after probation)
• Competitive holiday allowance + option to buy more
• Discretionary bonus schemes linked to performance
• Strong pension + life assurance
• Tailored induction + training from day one
• Perks and savings via M&S Choices portal
• Market-leading family policies (parental, adoption, neonatal leave)
• 24/7 wellbeing support (GP access + mental health services)
• 1 paid volunteer day a year

Everyone’s Welcome

We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.

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