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hackajob is partnering with MANTECH to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
MANTECH seeks a motivated, career and customer-oriented Lead Customer Relationship Manager to join our team in Virginia Beach, VA. This is a hybrid
position.
Responsibilities include but are not limited to:
Lead the CRM Team and ensure all PMO processes are adhered to
Develop and maintain impactful relationships with AWS cloud mission owners to ensure customer satisfaction and loyalty
Manage new customer intake through the AWS cloud brokerage onboarding process, ensuring a smooth and efficient transition
Oversee and coordinate AWS FINOPS activities, ensuring cost-effective cloud resource management and optimization
Collaborate with cloud engineering teams to ensure technical requirements are met and align with customer needs
Provide regular updates and reports to senior management and customers on mission owner status, onboarding progress, and any issues or concerns
Act as the primary point of contact for customer inquiries, resolving issues promptly and effectively
Continuously seek opportunities to enhance the customer experience and improve service delivery processes
Minimum Qualifications:
Bachelor’s degree OR Associate’s degree and 14+ years of relevant experience in managing AWS cloud brokerage onboarding and full lifecycle activities
12+ years of experience managing AWS cloud brokerage onboarding and full lifecycle activities, including intake, account provisioning, governance alignment, service enablement, sustainment, and decommissioning
Experience implementing and managing AWS FinOps practices, including cost allocation, tagging strategies, budget tracking, forecasting, optimization initiatives, and financial reporting
Experience managing AWS cloud resources across multi-account environments
Familiarity with AWS cloud engineering principles and operational support processes, including incident, change, and service request management
Must be able to coordinate across technical, financial, and stakeholder teams to ensure compliant, secure, and cost-effective cloud service delivery
Preferred Qualifications:
AWS Certified Solutions Architect or similar certification
Experience working with government or defense-related cloud projects
Familiarity with NAVSEA organization structure
Familiarity with AWS cost management tools
Clearance Requirements:
Must have an active Secret security clearance.
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
Must be able to exchange accurate information in these situations.
hackajob is partnering with MANTECH to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.