Head of Hub

Reporting to the Head of Hub Operations, you will play a pivotal role in delivering a safe, compliant, and cost-effective operation within your hub. You’ll be responsible for executing the hub strategy and achieving key business outcomes through strong leadership and effective management of operational performance metrics.

What you’ll be doing:

Lead from the front, creating a visible and engaging leadership presence across the hub and your management team

Develop and deliver the hub strategy, driving performance across key areas including cost efficiency, compliance, people, and service

Plan and manage operational capacity to ensure demand is consistently met

Drive accountability across your team, ensuring high standards in service delivery, compliance, and cost control

Monitor and deliver SLAs and KPIs, proactively identifying risks and taking action to improve performance

Champion continuous improvement by introducing innovative, industry-leading ideas to enhance cost and service outcomes

Ensure all contractual, legal, and procurement processes are followed, including agency management and tendering

Support peak planning and ensure the hub is fully prepared to meet seasonal demands

Create a structured, high-performing environment through clear communication and defined standards

Lead, coach, and develop your team, building a motivated and flexible workforce

Partner with senior leaders, including HR, to deliver people strategies such as talent development and succession planning

Take ownership of health & safety and regulatory compliance, ensuring operational excellence and ISO standards are maintained

Support commercial teams with onboarding new clients into the hub

Provide insightful reporting (MI) to track performance, efficiencies, and progress against plans

Contribute to wider network transformation initiatives, ensuring timely delivery and measurable benefits

What we’re looking for: