VP - TPSP SDM Governance

Join us as a "VP - TPSP SDM Governance” at Barclays. Where the role requires sound understanding of Third Party Service Risk Management, good eye for detail and an ability to liaise with the Senior Business Managers and teams to ensure the timely and accurate delivery. This role provides the opportunity to make a strong immediate contribution for applicants who are proactive, tenacious, and eager to start.

To be a successful “VP - TPSP SDM Governance" candidate must have to be in people manager role and the candidate is expected to show initiative, consistently deliver excellence and help develop colleagues. This role provides the opportunity to develop as a leader and to make a strong immediate contribution for applicants who are proactive, tenacious, and eager to showcase their capabilities in senior management. The candidate must possess a high degree of self-motivation and energy, the ability to drive for results, and a track record of setting and achieving goals and meeting deadlines.

You may be assessed on the key critical skills relevant for success in role, such as work in a high intensity, results oriented team environment as part of the Markets Service Management team in Mumbai, which is virtual extension of Global Service Management team in London. The candidate will be responsible for supporting Lead Service managers with oversight of delivery of their Third-Party Service Provider (TPSP) services. The candidate is expected to interact closely with counterparts in other regions and senior stakeholders and drive continuous improvement of BBPLC’s Third Party Risk Management, enabling more effective and proactive management of risk.

Basic/ Essential Qualifications:

• Leadership and capability development within a diverse team.

• Lead and develop a diverse, multi‑disciplinary team operating as a Centre of Excellence.
• Set clear direction, priorities, and ways of working across the remit, fostering inclusive collaboration, effective delegation, sound judgement, and sustainable delivery.

• Front‑to‑back Centre of Excellence ownership and governance.

• Lead delivery across the full BBPLC Service Office remit, including TPSP compliance oversight, SDM support, internal supplier governance, change controls, MI and SMR‑aligned reporting, ad‑hoc initiatives, and simplification and automation.
• Enable effective SMF24 and wider SMR governance through structured oversight, challenge, escalation, and assurance of service delivery, risk, and controls.

• Third‑party and internal supplier service management.

• Oversee and challenge SDM activities for TPSPs and internal suppliers, applying proportionate, scalable approaches to service reviews, control assurance, incident management, and remediation.
• Ensure services are appropriately set up, governed, and evidenced within relevant systems, with audit‑ready documentation maintained.

• MI, insights, and data discipline.

• Lead and contribute to robust MI and governance reporting to support IB & IB COO senior management and SMF24 oversight.
• Ensure strong discipline around golden sources, data validation, reconciliation, and clear articulation of assumptions, translating analysis into actionable insights.

• Change governance, simplification, and automation.

• Oversee governance of changes to TPSP and internal supplier services.
• Drive continuous improvement through simplification and automation of SDM, QA, MI, reporting, and governance processes.

Desirable skillsets/ good to have:

• Minimum 8-10 years of experience in Controls, Regulatory compliance, or Risk Management.
• Expertise at MS Office applications like Excel, PowerPoint, and Word.
• Understanding of financial markets and products.
• Excellent communication skills (verbal/written) and demonstrated analytical skills.
• Strong interpersonal, communication and presentation skills, with a willingness to learn and challenge.
• Experience in service management / risk management / governance.
• Effective communication skills, consultative business partnering approach with a collaborative style.
• Attention to detail, strong analytical skills, comfort with influencing peers and stakeholders.
• Leadership experience with ability to demonstrate where to manage to outcomes without direct line accountability.
• Proven ability to take on ambiguous tasks, without the requirement for structure and process, and then deliver with clear/meaningful output in a style suitable for the intended audience.

This role will be based out of NKP in Mumbai.

Purpose of the role

To manage and implement the service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices.

Accountabilities

• Management, oversight and implementation of the service management framework for internal service provision.
• Collaboration with teams across the bank to ensure adherence internal service management processes.
• Management of internal service change governance processes including oversight and maintenance of contractual agreements for internal service provisioning and oversight of BX hierarchy alignment.
• Development of reports and insights on internal service management performance and communicate findings to internal senior stakeholders.
• Participation in projects and initiatives to improve internal service management efficiency and effectiveness.
• Identification of areas for improvement to continually evolve internal service management through process improvement and automation, and work with business stakeholders to implement changes.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.