Press Office Manager

Contract: Permanent
Closing date: 20th Feb 2026
Location: Nottingham Support Office our Sedley Place London with frequent Nottingham travel
Recruitment Partner: samantha.bramhall@boots.co.uk
What you'll be doing
The Press Office Manager plays a key part in the Boots External Communications team by overseeing all incoming enquiries from the media.
Within a busy press office, this position is fundamental to upholding the reputation of Boots, ensuring that positive opportunities are maximised and mitigating negativity. Anticipating and preparing for emerging challenges is also key to the role to ensure ongoing reputational management, as well as the ability to cultivate strong relationships both with media and with key stakeholders internally.
The team is fast-paced, supportive and fun, positioned at the heart of the organisation. Its collaborative efforts ensure that Boots is consistently showcased in a positive light, whilst safeguarding the brand’s reputation.
Key responsibilities

• Act as the main point of contact for all incoming media enquiries, ensuring prompt, accurate and appropriate responses in line with Boots policies, priorities and brand values
• Monitor media trends and industry developments to anticipate emerging PR risks, providing strategic counsel and recommendations for proactive management
• Collaborate with the wider External Communications team to oversee and coordinate the communications plan, ensuring campaigns and newsroom stories are organised and coordinated
• Oversee the day-to-day operations of the press office, maintaining effective systems for tracking enquiries, media coverage and stakeholder engagement
• Build and nurture strong relationships with journalists, influencers, and internal stakeholders to maximise positive media coverage and manage sensitive issues
• Support the development and execution of crisis communication plans, ensuring timely escalation and response to reputational threats
• Provide regular reports and insights on media activity, coverage, and sentiment to inform strategic decision-making

What you'll need to have (our must haves)

• Extensive experience of working in a busy press office, ideally within a large retailer or consumer-facing organisation
• Excellent knowledge of the news agenda, combined with strong news judgement
• Expertise in crisis management, with proven experience in effectively responding to and resolving challenging situations in a calm and professional manner
• Exceptional written and verbal communication skills, with the ability to craft clear, engaging statements under pressure
• Strong organisational and project management skills, with a keen eye for detail and the ability to juggle multiple priorities
• Proven experience of managing media enquiries and relationships at a senior level, including the confidence to engage journalists and influence the direction of an enquiry
• Demonstrable ability to anticipate, assess, and respond to reputational issues
• Confident, collaborative and solution-oriented, with a proactive approach to problem-solving
• High level of discretion, integrity, and professionalism
• Degree or equivalent experience in PR, Communications, Journalism, Marketing, or a related discipline

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

About The Boots Group
The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
What's next
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
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