Business Development Representative, Resy

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The American Express Global Dining team sits within the USCS organization.  Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

We are looking for an enthusiastic Business Development Representative to join our team!

In this role, you will generate new business opportunities (meetings) by following proven processes in order to turn prospects into business accounts. We are seeking highly driven, results-oriented individuals who are eager to learn the fundamentals of sales through coaching, training, and hands-on experience. 

In this position you will master how to manage the top of the sales funnel from prospecting and qualifying to generating meetings for Account Executives. Your efforts will contribute to the overall Sales team goal of signing new business accounts. To do so, you will work collaboratively with both your manager and the Account Execs on the prospecting strategy for your assigned city, region, or territory.

Role Responsibilities:

• Identify and engage potential restaurant partners through outbound efforts — including email, cold calling, and social media outreach to set meetings for Account Executives.
• Research restaurant openings to add qualified prospects to a growing sales pipeline.
• Collaborate with Account Executives and your Manager to develop city-specific strategies and generate qualified sales meetings.
• Become an expert in using sales tools like Salesforce and Outreach to maintain an organized pipeline, track communications, and report on business activities.
• Respond to inbound leads while maintaining a strong focus on outbound prospecting and opportunity creation.

• Cultivate a deep understanding of company products, restaurant operations, and hospitality industry trends to support thoughtful and strategic outreach.

Minimum Requirements:

• 6 months - 1 year of sales, business development, or related experience.
• Excellent written and verbal communication skills, with confidence engaging prospects across multiple channels.
• Tenacious, self-motivated, and driven to achieve and exceed goals in a dynamic, fast-paced environment.
• Highly organized with the ability to adapt, prioritize, and stay resilient under pressure.
• Eager to learn, grow, and develop your career within a collaborative, high-performing sales team.
• Strong passion for the restaurant and hospitality industry and curiosity about how technology can support its growth.

• Prior restaurant experience is a plus, but not required.

Preferred Qualifications:

• Hospitality industry experience and/or knowledge
• Experience using Resy from an operations standpoint is a huge plus

Salary Range: $20.00 to $33.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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