Store Renewal Manager

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As a Store Renewal Manager, you’ll play a key role in delivering successful store openings, renewals, relocations and efficient closures. You’ll lead the end‑to‑end lifecycle of store transformation projects – from pre‑launch planning through to post‑launch evaluation – ensuring minimal customer disruption, operational excellence, and “Best in Class” launch standards. You’ll collaborate closely with Retail, Construction, Programme Management and Stores to deliver right‑first‑time execution and coach teams to embed M&S Way behaviours. The ideal candidate will bring strong leadership, commercial acumen, resilience, and experience delivering complex projects at pace.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

Your key accountabilities will include:
• Leading new store launches, renewals and relocations, ensuring smooth delivery and minimal customer disruption.
• Planning and executing projects aligned to People, Process, Product & Place, ensuring right‑first‑time delivery of the Critical Path.
• Coaching and guiding Regional and Store Managers through all stages of renewal, from Fit for Renewal through to PIR.
• Coordinating internal and external stakeholders to maintain timelines, surface risks, and resolve challenges quickly.
• Managing multiple live projects, creating and maintaining tools such as Critical Paths, Activity Planners and engagement materials.

Your skills and experience will include:
• Proven retail leadership experience with strong commercial judgement and decision‑making skills.
• Strong planning, organisation and resilience, with the ability to manage ambiguity and deliver at pace.
• Confident communicator able to influence senior stakeholders and coach colleagues at all levels.
• Customer‑obsessed, ensuring customer impact informs all planning, phasing and renewal decisions.
• Strong IT capability and ability to analyse MI to inform strategic and operational choices.

Working at M&S means being part of something bigger — helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:
• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.