Branch Operations - Product Delivery, Senior Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Product Delivery Senior Associate within the Branch Operations team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

The team supports branch operations across five domains: geospatial and real estate intelligence for the full branch lifecycle, tablet and device management to drive in-branch strategy and observability, communications and tools for timely engagement and control management, teller transaction modernization via Teller Express, and controls/access administration at scale for roughly 40,000 branch employees. The Sr. Product Delivery Associate acts as a centralized point of contact for Branch Operations leadership, coordinating staff meetings, shared deliverables, OKR tracking, culture initiatives, executive-level presentations, and special projects. Success requires strong communication, project management, and strategic thinking skills, with the independence and adaptability to navigate change and collaborate across business and functional partners. The role offers significant exposure to senior leadership and broad experience spanning business operations, product, and strategy.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies

• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements

• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• Lead and facilitate leadership and org-wide forums, including weekly staff meetings, quarterly all-hands/offsites, and senior-leadership business reviews; set focused agendas and capture action items and key takeaways.

• Manage shared deliverables and timelines, ensuring on-time completion through rigorous OKR tracking and Capacity/RAG reporting.

• Partner with business leadership to define and prioritize objectives, plan deliverables, and oversee end-to-end execution of the overall plan.

• Create and deliver executive-level communications, presentations, and reports, and design the Branch Operations Product monthly newsletter.

• Serve as the voice of the team, coordinating cross-functional communications and facilitating meetings to drive clarity and alignment.

• Drive structured problem solving as a thought leader, proactively identifying issues and recommending practical solutions.

• Oversee people operations artifacts, including open requisitions, headcount reporting, and organizational chart updates, and manage special projects from initiation through implementation.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Demonstrated performance in either product management or relevant domain area

• Experience executing operational management and change readiness activities

• Experience in product deployment processes

• Possess 2+ years of project management experience to plan, coordinate, and deliver initiatives

• Demonstrate structured, analytical problem solving to navigate complex decisions in fast-paced, ambiguous environments

• Communicate clearly with senior management and build strong cross-business relationships, crafting executive-level presentations

• Take initiative and operate with minimal supervision, exhibiting flexibility, adaptability, and reliability

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

• .BA/BS degree required; advanced degrees or other relevant certifications are a plus

• Some experience in retail branch or consumer banking

• Proven track record of working in highly matrixed organizations

• Leverage proficiency in Microsoft Excel, PowerPoint, Teams, and Atlassian tools (JIRA, Align)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.