Senior UX Research Lead

Job Description:  Senior UX Research Lead

Location: Wallingford, Oxfordshire (Hybrid)

Job Type: Permanent, Full-time 

About Dexory

As a child, did you ever dream of building robots? We did.

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together.

We're only interested in the best ideas, no matter where they're from. We're doers. Game-changers.

Out-of-the-box thinkers who put merit before all else. A group of ambitious and disciplined individuals who are passionate about turning theory into rubber, metal and results.

Only with immense heat and pressure are diamonds formed, and our high-performance, high-reward culture isnʼt for everyone. We bend the rules. We say it as it is. We donʼt quit. We keep ego and bureaucracy in check to help our operation stay agile and performing at its peak. We're a place where careers are defined, and we'll give you all the tools youʼll need to make your mark.

This opportunity doesnʼt present itself everyday. This is your chance to be a part of something truly revolutionary.

The foundations for success have been laid, but we're only just getting started. Are you ready for the fight?

*We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

Role: 

As Dexory's Senior UX Research Lead, you will champion human-centred design by deeply understanding our users' needs, behaviours, and contexts. You'll lead the design research practice, uncovering the 'why' behind user actions and ensuring our products deliver intuitive, valuable experiences in complex warehouse environments. Working hand-in-hand with Product Designers and the Product Insights Lead, you'll bring user voices into every design decision, from early concept exploration to post-launch iteration. Your expertise will shape design strategy, validate solutions, and build a culture where empathy and evidence drive exceptional user experiences.

Responsibilities:

Strategic research leadership: Define and execute the UX research strategy for the product design team; identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation.

Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings.

Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process; provide actionable insights that refine wireframes, prototypes, and final designs.

Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery; work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs.

Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users.

Accessibility & inclusive design: Champion inclusive research practices; ensure diverse user representation and identify accessibility requirements that shape equitable product experiences.

Insight synthesis & communication: Translate research findings into compelling narratives, design principles, and actionable recommendations; create rich deliverables (personas, empathy maps, journey maps, mental models) that inspire and guide design decisions.

Research operations & repository: Build and maintain a centralised research library; establish best practices, templates, and processes that enable the team to access and leverage insights efficiently.

Stakeholder engagement: Present research findings to leadership and cross-functional teams with clarity and impact; build empathy across the organisation by bringing user stories and evidence to life.

Capability building: Mentor Product Designers in research skills; facilitate team workshops; foster a research-informed design culture where everyone contributes to understanding users.

Required Qualifications:

• 6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains.

• Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches.

• Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers).

• Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence.

• Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments.

• Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop).

• Excellent stakeholder management and communication skills; able to adapt communication style from technical teams to executive audiences.

Bonus: Experience in logistics, supply chain, or warehouse management systems; familiarity with quantitative methods and basic analytics.

What’s in it for you:

We operate by four principles:

Performance. Impact. Commitment. One Team.

Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll

help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be

trusted to push boundaries, take ownership, and deliver breakthrough results.

You’ll also receive:

You will also receive:

• Share options

• Private healthcare via Bupa with 24/7 medical helpline 

• Life insurance

• Income protection 

• Pension: 4+% employee with option to opt into salary exchange, 5% employer

• Employee Assistance Programme - mental wellbeing, financial and legal advice/support 

• 25 holidays per year 

• Full meals onsite in Wallingford

• Fun team events on and offsite, snacks of all kinds in the office 

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training