Operations Team Member

Description

Within Heathrow’s Business Services function, The Operations Team member is required to be a dynamic and flexible resource supporting the delivery of the end-to-end Operations Team service, with a specific focus on facilities management, equipment management, and mail room services. 

This 12 month FTC will require the successful candidate to work on-site 5 days per week. 

Responsibilities

• Deliver general facilities support to maintain a safe, well‑functioning working environment across the centre.
• Manage daily electronic document processes, including inbound/outbound mail and archiving to digital formats.
• Support IT equipment provision through asset deployment, stock control, and basic end‑user troubleshooting.
• Provide high‑quality administrative support for Operations projects within the centre.
• Work with internal customers to resolve service issues and identify opportunities for improvement.
• Escalate issues when required and assist with additional queries or initiatives as needed.

Qualifications

• Competence working with Microsoft Office, specifically Word and Excel
• Committed to the delivery of excellent customer service, evidence through working in a previous customer service role
• Proven ability to take ownership and work on own initiative
• Ability to maintain resilience when dealing with issues and complaints

Ideally, you’ll also have:  

• Previous administration and/or facilities experience
• Knowledge of applicable Health & Safety legislation 

#LI-Onsite