Manager of Infrastructure Engineering - Trader Voice Infrastructure | Corporate Technology

Now is your opportunity to take charge as a leader of highly skilled infrastructure teams at one of the world's largest and most influential companies.

As a Manager of Infrastructure Engineering at JPMorganChase within the Employee Experience team in Corporate Technology, you supervise team members while applying depth of knowledge within your specialization. Exercise independent judgement within defined parameters to solve problems and meet broad objectives.

The Trader Voice role provides technology leadership for developing, integrating, and supporting Client Health’s Technology Voice Services. This position will require deep domain knowledge which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting.

Job responsibilities

• Focus on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.
• Lead the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls.
• Manage and monitor the Trading Voice infrastructure.
• Perform ready for business checks.
• Drive L3 Engineering and Troubleshooting of Trading Voice related issues.
• Certify new software releases and assess new features. 
• Adhere to internal controls and procedures.
• Ensure deadlines and SLAs are met.
• Champion change processes around production activities and review vendor-provided Statements of Work.
• Liaise with external partners and vendors for support and change management.
• Ensure appropriate escalation to management as soon as an issue is escalated.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
• 5+ Years’ experience in Trader Voice Engineering leading infrastructure engineering projects and team members
• Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 …etc.)
• Deep SIP protocol and VoIP Telephony expertise.
• Experience with running software in a VDI environment using enterprise virtualization such as Virtual Machines on ESXi and KVM environments.
• Experience with database technologies (MySQL, MS SQL), administration and query search operations.
• Understanding of CISCO telephony, MS Teams, Skype for Business applications.
• Understanding of Private wires and Hoot Networks
• Understanding of Voice Recording NTR, NTRX, Compass systems
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or system performance assessments
• Proficient automation knowledge

• Detailed-oriented and organized.
• Professional experience, documenting, planning, and managing platforms through their life cycle.
• Strong problem-solving skills.
• Desire to learn and adapt to new technology skillsets.
• Strong customer-service and interpersonal skills.
• Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
• Experience of working in a financial institution in technology

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.