Global Production Support Lead- Summit / Associate Director, Software Engineering Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist.

In this role, you will:

• Manage delivery of multiple mandatory, BAU, and platform optimisation initiatives, ensuring timely and cost-effective outcomes.
• Provide critical front-office support for Summit users (Rates/FX/BSM and Mortgage desks) across Asian trading hours.
• Maintain service health for Summit, including ownership of daily EOD batch operations for Asia/Europe/Americas running in Asia time.
• Act as Summit SME to resolve high-severity production incidents and support trade compression bulk activities.
• Support change requests and bug fixes for Asia/Europe users, ensuring smooth adoption and minimal disruption.
• Ensure end-to-end STP from PTS to Golden Eye and downstream payment/accounting/settlement systems, plus continuous live risk availability.
• Operate follow-the-sun handovers (Hong Kong to Europe), leading under pressure with strong prioritisation and attention to detail.
• Align to department OKRs with consistent tracking, and deliver MI, analytics, and reporting.

To be successful, you will:  

• Strong Summit expertise (architecture, production support, infrastructure) with a focus on tooling, automation, and platform stability.
• Confident leader able to manage demanding Front-to-Back stakeholders, motivate teams, and resolve conflicts decisively.
• Solid command of project management methods, tools, and delivery techniques across application/programme/project levels.
• Proven ability to drive decisions to closure in a matrix organisation through strong influencing and clear governance.
• Experienced in major incident management, coordinating effectively with Incident Management and the Global Command Centre.
• Skilled at sequencing work, managing dependencies/interdependencies, and ensuring plans are owned, viable, and executed end-to-end.
• Proactive problem-solver who identifies issues early, builds practical remediation plans, and ensures delivery under pressure.

You’ll achieve more when you join HSBC 

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued by – HSBC Software Development India