Chief of Staff – Consumer & Community Banking Operations & AI Transformation

Step into a high‑impact Chief of Staff role shaping the future of Consumer & Community Banking Operations across India and the Philippines. You will partner with senior leaders as a trusted advisor to deliver operational excellence while accelerating AI‑enabled transformation across lines of business. From strategy and controls to analytics, workforce, and vendor governance, you’ll orchestrate complex programs that turn ideas into measurable outcomes. Your remit spans day‑to‑day operating rhythms and long‑horizon change, including AI, ML, voice/chatbots, and large language models that redefine how we serve customers. Join us to lead change that matters at JPMorganChase.

Job summary

As a Chief of Staff in Consumer & Community Banking Operations, you will guide business leaders and enhance performance by promoting priority initiatives, optimizing bottom‑line outcomes, and governing execution across India and the Philippines. You will partner with global stakeholders to run operating rhythms, drive AI transformation, and mitigate business risks while advancing culture, talent, and communications. Together, we will build a “One Team” culture grounded in accountability, collaboration, and innovation as we deliver for our customers and our people.

Job responsibilities 

• Shape regional priorities and govern execution for Consumer & Community Banking Operations, ensuring clear goals, cross‑functional alignment, and transparent updates for global stakeholders. 
• Lead the AI transformation agenda across India and the Philippines, including opportunity intake, use‑case design, pilot execution, scaled adoption, and value tracking for AI, ML, voice/chatbots, and LLMs. 
• Implement new business strategy and platforms that advance Consumer & Community Banking lines of business and prepare the organization for evolving market structures. 
• Optimize bottom‑line performance by driving initiatives on fees, cost base, productivity, and location/vendor strategies; quantify impact and enable continuous improvement. 
• Develop data‑driven management insights and dashboards covering delivery, financials, risk, workforce, and AI value capture; distill complex data into executive‑ready narratives. 
• Identify, escalate, and mitigate business risks, including resiliency, concentration, legal, tax, regulatory, capacity, and extraordinary costs; embed controls‑by‑design in AI deployments with Risk, Legal, and Compliance. 
• Orchestrate operating rhythms, management forums, leadership offsites, and senior visits to enable clarity of objectives, interlocks, and outcomes. 
• Partner with Product, Design, Technology, and Risk Analytics to define future workflows and implement Consumer & Community Banking programs; govern change management and communications for distributed teams. 

• Build and manage partnerships with external technology and consulting organizations; represent the function in internal and external working groups. 

• Maintain oversight of org structures, governance forums, process improvements, and continuous optimization of resource utilization and financial performance.

Required qualifications, capabilities, and skills 

• 12+ years experience in technology, operations, or business management within large, matrixed organizations; proven experience in Consumer & Community Banking or retail banking environments. 
• Master’s or Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field, or equivalent experience. 
• Demonstrated delivery of AI/ML, voice/chatbot, or LLM initiatives from concept to measurable impact within operations. 
• Previous business management or Chief Operating Officer experience with strong financial acumen, including expense analysis and productivity execution. 
• Proven ability to identify, escalate, and mitigate business risks; experience embedding governance and controls in technology and process change. 
• Strong stakeholder management and influence skills across globally distributed teams; effective with senior and executive stakeholders. 
• Excellent written, oral, and visual communication; executive‑ready storytelling and presentation skills. 
• Advanced analytical and problem‑solving skills; ability to analyze large datasets and present conclusions concisely. 
• Strong program and project management; able to define strategy and deliver outcomes across multiple groups under time pressure. 
• High ownership and resilience; motivated self‑starter with excellent time management, prioritization, and attention to detail. 
• Willingness to work a 4 pm IST – 1 am IST shift to align with global partners.

Preferred qualifications, capabilities, and skills 

• Hands‑on experience with intelligent automation, machine learning enablement, or AI product adoption in large‑scale operations. 
• Experience managing budgets, workforce planning, and location strategy across India and the Philippines. 
• Portfolio management and vendor governance experience; effective collaboration with external technology and consulting partners. 
• Proven success leading large‑scale communications and change management for distributed teams. 
• Certification or formal training in product management, Agile, Lean, or Six Sigma. 
• Strong executive presence; energetic, dynamic style with the ability to navigate ambiguity and drive clarity. 
• Attention to detail with logical thought process and a track record of challenging the status quo to deliver efficiencies

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.