JOB DESCRIPTIONBe at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Wires team, you are trusted with enabling the delivery of products in a stable and scalable way. You will support UAT and ensure successful delivery of enhancements and new features for wires team. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities- Collaborates with the Product Managers to execute on key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Raises blockers and other impediments to the Product team to manage dependencies and ensure adequate resources
- Coordinate and execute User Acceptance Testing (UAT) for product releases, enhancements, and defect fixes
- Develop, review, and maintain UAT test plans, scripts, and scenarios based on business requirements and functional specifications
- Identify, document, and track defects; work with technology partners to resolve issues and validate fixes.
- Support the end-to-end delivery lifecycle, including requirements gathering, test execution, and post-implementation validation
- Provide clear and timely status updates, test results, and issue escalations to project and product leadership
- Participate in process improvement initiatives to enhance UAT efficiency and effectiveness.
- Ensure compliance with internal controls, risk policies, and regulatory requirements throughout the testing process
Required qualifications, capabilities, and skills- Bachelor’s degree or equivalent experience required
- 3+ years of experience in product delivery, UAT, or business analysis within payments, banking, or financial services
- Strong analytical, organizational, and problem-solving skills
- Experience developing and executing test plans and scripts
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
Preferred qualifications, capabilities, and skills- Experience with UAT tools and defect management systems
- Knowledge of SWIFT, Fedwire, or other domestic and cross border payment networks
- Understanding of Agile and Waterfall delivery methodologies
- Familiarity with payment platforms, and related change management processes
ABOUT USChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
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