HR Manager

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports.  As a wholly owned British Airways subsidiary we take great pride in delivering the same impeccable customer service and fully comprehensive training.  We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016, to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018.  In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.

Our operations across two stations supports British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines and Vueling Airlines providing a complete ground handling solution. 

It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

The role:

HR Manager

This is a hugely exciting opportunity to join the Gatwick Ground Services Senior Leadership Group as HR Manager.  Based at London Gatwick but also supporting our operation at London City; the purpose of this role is to provide practical, day‑to‑day people support to leaders and teams, ensuring policies are applied fairly, issues are handled consistently, and colleagues are supported to perform at their best. 

What you'll do:

• Support the SHRM with the delivery of GGS People Plan and other key activity e.g. HR lifecycle, strategic initiatives and business changes.
• Coach and guide people managers dealing with challenging issues, taking action to improve overall manager capability in the client area
• Guide managers on critical people processes or queries (where self-service is not possible) e.g. protected conversations
• Monitor the delivery of key people policies within the client areas (e.g. ER casework), providing advice to line managers on complex or high-risk cases
• Supporting with reviewing existing people policies and processes and with the successful roll-out of new ones.
• Provide colleague data and insight supporting continuous improvement
• Resolving complex individual employee issues or helping clients to access support where no other resolution has been possible
• Support with OHI & engagement role out
• Act as second to SHRM

Behaviours and attitude:

• Objective, providing balanced and unbiased advice to people managers
• Pragmatic and comfortable with ambiguity – willing to navigate different scenarios to find appropriate solutions to business challenges and people priorities.
• Able to adapt to a range of business challenges.
• Curious, with a passion for learning making the most of opportunities to learn, improve and innovate

Core traits:

• Resilient
• Courageous
• Collaborative
• Influential
• Tenacious
• Inquisitive
• Discrete

Qualifications & Experience:

• Experience of working in a generalist HR or people management role (essential)
• Experience of advising on complex ER cases (preferred)
• IR experience (preferred)
• CIPD (preferred)
• Must be able to obtain satisfactory 5 year background referencing in addition to a criminal record check to enable the issue of an airside pass

Skills & Capabilities:

• People management expertise and skills, sufficient to guide others in leading their teams
• Excellent problem-solving abilities to master a wide range of business challenges and goals.
• Effective communication and influencing skills, enabling credible partnering with stakeholders at all levels
• Comfortable with numbers, analytical thinking & data driven decision making
• Courage and professional confidence to speak up when it’s the right thing to do, even if in the face of resistance or opposition
• In-depth knowledge of HR laws, regulations, and best practices, especially with regards to Employee Relations matters
• Proficiency in HRIS systems and Microsoft Office Suite

Key enablers:

• Centres of Expertise
• HR Operations
• Employee Relations
• Legal

Key Performance Indicators: 

• Delivery of key people initiatives to time and budget
• Delivery of key people processes within timescales
• Number of escalated employee issues (grievance, tribunal etc)
• Delivery of ER relations cases to timescales
• Client satisfaction survey/OHI

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Annual salary of £55,000, as well as eligibility to our Annual Incentive Plan.

Key benefits include:

• Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
• Access to a Private Health Care scheme and additional health benefits including free winter flu jab 
• Cycle to work scheme
• Free staff parking
• Discounts on public transport and airport food vendors
• A generous leave allowance (in addition to Bank Holidays) of 23 days, increasing to 24 days after 5 years service 
• Pension scheme

At Gatwick Ground Services you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity are a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.